1 reviews | Active since Jun 2022
Worst customer service skills!
Do not buy from verimark!! They have no customer service skills and ran a business on false advertising. We purchased a twista press chopper for my grandma whom is 90 years of ago. Unfortunately the product does not work as advertised the blades are not sharp enough to cut through vegetables as advertised.
The item is less then 2 months old and upon trying to return the product in exchange for something else as unfortunately we do not have the slip anymore. The store assist Alta (canal walk branch) whom was busy helping another customer at the time shouted at my grandma and I saying she will not do a refund with no slip, she did not allow us to explain the situation. This lady is extremely rude and should not be working with customers. When I asked her if she would be able to check the system as the item was bought from that store she spoke to us in a very aggressive tone she won’t do it.
I had to ask her why she didn’t even suggest testing the product then she wanted to do it. I had to call the head office and only then was I explained how the refund process works apparently for the 2year guarantee you need to register for it (which was not even explained).
Thank you for informing us of your disappointing experience with a recent purchase of our Twista Press Chopper, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
The matter regarding the lack of good customer service in our Canal walk store has been escalated to the applicable parties and will be addressed with all parties concerned. At Verimark we pride ourselves on offering exceptional customer service with innovative quality products.
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Twista Press Chopper, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
The matter regarding the lack of good customer service in our Canal walk store has been escalated to the applicable parties and will be addressed with all parties concerned. At Verimark we pride ourselves on offering exceptional customer service with innovative quality products.
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team