KK
Khanyisa K
1 reviews | Active since Nov 2017
31 Oct 2022, 09:07
Worst After Sales Service
We bought a set of pots(Bauer) at Verimark in Mall of Africa. the pots are now damaged they need to be refurbished and verimark is refusing to assist. they are saying they can nogt fix them we must buy new set of pots instead. We can find anybody to assist its their product and when we bought the pots they said we can take the pots back to be refurbished
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Replies (4)
Verimark's replyOfficial
31 Oct 2022, 10:34 Dear Khanyisa Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority, and it is important to know when a purchase has fallen Dear short of our high standards As you are aware Verimark has entered its 45 years of doing business this year. We are well known for being the market leaders in South Africa, and Bauer pots have been one of the products that ‘Verimark has pioneered in South Africa and the best in non-stick Cook ware over 20 years, millions of South Africans have proven Bauer Cookware's Superior quality and chosen the ultimate non-stick surface! Please see attached and below feedback Bauer Lite 5 Piece Essential Set : I have attached the product packaging which on the side sleeve has more information on our product and the guarantee. Product Info
Features
Important Cooking Instructions:
Note there is nowhere on our packaging the information to recoat the Bauer Lite pots Please note: 1 Guarantee Your Bauer Lite is manufactured to the highest quality specifications and should give you many years of cooking pleasure The 1-year guarantee against manufacturing defects, you may discolor over time this will not adversely affect the cookware and will not warrant a guarantee claim. You are more than welcome to contact us should you require further information or assistance.
Kind Regards The Verimark team
Features
- Du****ak non-stick coating
- Healthy cooking with limited oil
- Even heat distribution
- Anti-scratch outer coating
- Interchangeable glass lid for 24cm frying pan and pot
- Dishwasher safe
- Cool grip handles
- Induction Compatible
- One Year Guarantee
Important Cooking Instructions:
- This product should be used on low or medium heat only
- It will take a couple of minutes for the Bauer Lite to heat up, but once warm, it will maintain the desired heat level.
- Should you require a higher cooking temperature .pre-heat your Bauer Lite product on medium heat for a few minutes
- Exercise caution when using Bauer Lite at a high temperature. Excessive heat can damage the pan & coating and invalidate the guarantee.
Note there is nowhere on our packaging the information to recoat the Bauer Lite pots Please note: 1 Guarantee Your Bauer Lite is manufactured to the highest quality specifications and should give you many years of cooking pleasure The 1-year guarantee against manufacturing defects, you may discolor over time this will not adversely affect the cookware and will not warrant a guarantee claim. You are more than welcome to contact us should you require further information or assistance.
Kind Regards The Verimark team
Verimark's reply31 Oct 2022, 10:34
Official
Dear Khanyisa Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority, and it is important to know when a purchase has fallen Dear short of our high standards As you are aware Verimark has entered its 45 years of doing business this year. We are well known for being the market leaders in South Africa, and Bauer pots have been one of the products that ‘Verimark has pioneered in South Africa and the best in non-stick Cook ware over 20 years, millions of South Africans have proven Bauer Cookware's Superior quality and chosen the ultimate non-stick surface! Please see attached and below feedback Bauer Lite 5 Piece Essential Set : I have attached the product packaging which on the side sleeve has more information on our product and the guarantee. Product Info
Features
Important Cooking Instructions:
Note there is nowhere on our packaging the information to recoat the Bauer Lite pots Please note: 1 Guarantee Your Bauer Lite is manufactured to the highest quality specifications and should give you many years of cooking pleasure The 1-year guarantee against manufacturing defects, you may discolor over time this will not adversely affect the cookware and will not warrant a guarantee claim. You are more than welcome to contact us should you require further information or assistance.
Kind Regards The Verimark team
Features
- Du****ak non-stick coating
- Healthy cooking with limited oil
- Even heat distribution
- Anti-scratch outer coating
- Interchangeable glass lid for 24cm frying pan and pot
- Dishwasher safe
- Cool grip handles
- Induction Compatible
- One Year Guarantee
Important Cooking Instructions:
- This product should be used on low or medium heat only
- It will take a couple of minutes for the Bauer Lite to heat up, but once warm, it will maintain the desired heat level.
- Should you require a higher cooking temperature .pre-heat your Bauer Lite product on medium heat for a few minutes
- Exercise caution when using Bauer Lite at a high temperature. Excessive heat can damage the pan & coating and invalidate the guarantee.
Note there is nowhere on our packaging the information to recoat the Bauer Lite pots Please note: 1 Guarantee Your Bauer Lite is manufactured to the highest quality specifications and should give you many years of cooking pleasure The 1-year guarantee against manufacturing defects, you may discolor over time this will not adversely affect the cookware and will not warrant a guarantee claim. You are more than welcome to contact us should you require further information or assistance.
Kind Regards The Verimark team
KK
Khanyisa K's updateReviewer Update
03 Nov 2022, 04:53Your response does not address the burning issue here. How on earth do you manufacture pots that you refuse to recoat when they need to be recoated or you do not offer alternatives other than forcing customers to buy your products again? I have reached out desperately looking for assistance, instead your hostile customer service agents sent me from pillar to post. if you fail to disclose to a customer that they will be stuck with your product without any aftersales service when they buy your products, why must I recommend you guys? why must I trust you guys? what must do with the rest of products that I have bought from you? why are you misleading or tricking customers to buy your products? you have not answered my burning questions.
KK
Khanyisa K's update03 Nov 2022, 04:53
Reviewer Update
Your response does not address the burning issue here. How on earth do you manufacture pots that you refuse to recoat when they need to be recoated or you do not offer alternatives other than forcing customers to buy your products again? I have reached out desperately looking for assistance, instead your hostile customer service agents sent me from pillar to post. if you fail to disclose to a customer that they will be stuck with your product without any aftersales service when they buy your products, why must I recommend you guys? why must I trust you guys? what must do with the rest of products that I have bought from you? why are you misleading or tricking customers to buy your products? you have not answered my burning questions.
Verimark's replyOfficial
03 Nov 2022, 08:03Dear Khanyisa
Thank you for your message As you are aware Verimark has entered its 45 years of doing business this year. We are well known for being the market leaders in South Africa, and Bauer pots have been one of the products that ‘Verimark has pioneered in South Africa and the best in non-stick cookware over 20 years, millions of South Africans have proven Bauer Cookware's Superior quality and chosen the ultimate non-stick surface! Please note that Verimark has a variety of Bauer Cookware namely, Die-cast aluminium cookware like the Bauer Pro and Bauer Marbletech which had a 7mm base, which could be recoated. The process of recoating involves sandblasting the cookware to such an extent, that the outer layers are completely removed to ensure that the Aluminium is completely clean before recoating. After the recoating process, the base is also machined off, removing a little more from the base. This process can be done with thick, cast Aluminium, but not with thinner cookware like the Bauer Lite.
Product Info :
Important Cooking Instructions:
Therefore, Verimark never advertised such an option for the Bauer Lite, You are more than welcome to contact us directly, should you require further information or assistance. Kind Regards
The Verimark team
Thank you for your message As you are aware Verimark has entered its 45 years of doing business this year. We are well known for being the market leaders in South Africa, and Bauer pots have been one of the products that ‘Verimark has pioneered in South Africa and the best in non-stick cookware over 20 years, millions of South Africans have proven Bauer Cookware's Superior quality and chosen the ultimate non-stick surface! Please note that Verimark has a variety of Bauer Cookware namely, Die-cast aluminium cookware like the Bauer Pro and Bauer Marbletech which had a 7mm base, which could be recoated. The process of recoating involves sandblasting the cookware to such an extent, that the outer layers are completely removed to ensure that the Aluminium is completely clean before recoating. After the recoating process, the base is also machined off, removing a little more from the base. This process can be done with thick, cast Aluminium, but not with thinner cookware like the Bauer Lite.
Product Info :
Important Cooking Instructions:
- This product should be used on low or medium heat only
- It will take a couple of minutes for the Bauer Lite to heat up, but once warm, it will maintain the desired heat level.
- Should you require a higher cooking temperature .pre-heat your Bauer Lite product on medium heat for a few minutes
- Only silicon, plastic utensils should be used when cooking with Bauer Lite pans, standard metal utensils such as forks, and knives will scratch your surface, and scratches are not covered under the guarantee
- Exercise caution when using Bauer Lite at a high temperature. Excessive heat can damage the pan & coating and invalidate the guarantee.
Therefore, Verimark never advertised such an option for the Bauer Lite, You are more than welcome to contact us directly, should you require further information or assistance. Kind Regards
The Verimark team
Verimark's reply03 Nov 2022, 08:03
Official
Dear Khanyisa
Thank you for your message As you are aware Verimark has entered its 45 years of doing business this year. We are well known for being the market leaders in South Africa, and Bauer pots have been one of the products that ‘Verimark has pioneered in South Africa and the best in non-stick cookware over 20 years, millions of South Africans have proven Bauer Cookware's Superior quality and chosen the ultimate non-stick surface! Please note that Verimark has a variety of Bauer Cookware namely, Die-cast aluminium cookware like the Bauer Pro and Bauer Marbletech which had a 7mm base, which could be recoated. The process of recoating involves sandblasting the cookware to such an extent, that the outer layers are completely removed to ensure that the Aluminium is completely clean before recoating. After the recoating process, the base is also machined off, removing a little more from the base. This process can be done with thick, cast Aluminium, but not with thinner cookware like the Bauer Lite.
Product Info :
Important Cooking Instructions:
Therefore, Verimark never advertised such an option for the Bauer Lite, You are more than welcome to contact us directly, should you require further information or assistance. Kind Regards
The Verimark team
Thank you for your message As you are aware Verimark has entered its 45 years of doing business this year. We are well known for being the market leaders in South Africa, and Bauer pots have been one of the products that ‘Verimark has pioneered in South Africa and the best in non-stick cookware over 20 years, millions of South Africans have proven Bauer Cookware's Superior quality and chosen the ultimate non-stick surface! Please note that Verimark has a variety of Bauer Cookware namely, Die-cast aluminium cookware like the Bauer Pro and Bauer Marbletech which had a 7mm base, which could be recoated. The process of recoating involves sandblasting the cookware to such an extent, that the outer layers are completely removed to ensure that the Aluminium is completely clean before recoating. After the recoating process, the base is also machined off, removing a little more from the base. This process can be done with thick, cast Aluminium, but not with thinner cookware like the Bauer Lite.
Product Info :
Important Cooking Instructions:
- This product should be used on low or medium heat only
- It will take a couple of minutes for the Bauer Lite to heat up, but once warm, it will maintain the desired heat level.
- Should you require a higher cooking temperature .pre-heat your Bauer Lite product on medium heat for a few minutes
- Only silicon, plastic utensils should be used when cooking with Bauer Lite pans, standard metal utensils such as forks, and knives will scratch your surface, and scratches are not covered under the guarantee
- Exercise caution when using Bauer Lite at a high temperature. Excessive heat can damage the pan & coating and invalidate the guarantee.
Therefore, Verimark never advertised such an option for the Bauer Lite, You are more than welcome to contact us directly, should you require further information or assistance. Kind Regards
The Verimark team
KK
Khanyisa K's updateReviewer Update
03 Nov 2022, 09:14Stop sending an automated response give answers to the questions
KK
Khanyisa K's update03 Nov 2022, 09:14
Reviewer Update
Stop sending an automated response give answers to the questions