We cannot assist even if you purchase the product from another province.

I had an exchange on the 6th of January at Chatsworth after 5pm. I purchased a Twista press chopper. The salesperson had chosen the box and had put this in my shopping bag. First thing I noticed was the receipt, i was charged for a shopping bag he had not given me. Anyway I brushed it off and I left the center. I got home and something was not right. The box looked a bit damaged and the contents in the box was a handle the bowl and the blade nothing else. I called the store the next morning and the salesperson told me that the contents should be the handle,bowl blade, 'a white thing' and a leaflet. I explained that was not in the box I was given. He said I should bring it back for another box. I worked this Saturday and the nearest branch was the Pavilion shopping center. I got there and the salesperson refused to assist me as if he does then his 'stock count would not balance' I wanted to know what would be the case If i had purchased this at another province and he said I would have to take it back to the store I had bought the item even if it is at another province. I was sent from Pavilion back to Chatsworth to get another set. Who is going to compensate me for my time and my fuel because of I was told YOUR POLICY. This is absolutely absurd. All I can say is I have many of Verimark's products but I will not be a customer because of the lack of customer service. By the way the white thing was a whisk attachment.