DB
Donnell B

1 reviews | Active since Nov 2020

17 Nov 2020, 10:47

Watch out for Verimark Mall of The South and their repairs People

Very very dissapointed in Verimark.... Bought a Genesis iron.... think a year ago... fine couldnt find my slip now that the R699 Iron doesnt work... so i i took it for repair they called damage is R340 Paid the R340 Saterday 14 November2020 Teusday today 17 November plug iron for the first time smoke comes out and after that dead again.... i call them they tell me about the repairs people *** is the nr my invoice nr 82287 ... i must now call verimark then their repairs people with my airtime and i must ride up and down with my petrol to take the iron back to verimark again! They never told me all this when i fetched my iron and paid .... i told them i dont want nothing to do with them or their repairs people who says they want to investigate imagine... R340 down the drain airtime and petrol i couldve have took the R340 put buy with the airtime spent calling ad petrol going again to verimark Mall of the South in Johannesburg and bought a brandnew iron with a 2 year guarantee! I just want my R340 back! Verimark Mall of The South youll service guys really

0
Replies (4)
Verimark
Verimark's reply18 Nov 2020, 14:28
Official
Hi Donell

Kindly  note  that  we have escalated your matter  to higher  management  , a refund  has been approved
The  store  will send  us  the  documents  with  your  Banking  details  for an EFT

Should you require any further assistance please do not hesitate to contact us directly on ***and one of our friendly customer care consultant will assist you. 

DB
Donnell B's update19 Nov 2020, 19:58
Reviewer Update
I would like to extend my graitude to hellopeter for the platform to help me with my complaint..... Thanks to verimark for getting back to me and resolving the issue... it is resolved I say Thank You! And i would also like to Acknowledge Patricia at the customer care department of verimark' Thank You Patricia to how You handled and understood My situation..... May God bless You Patricia'thank You to all who were involved and sorry if I came across rude.....
KIND REGARDS
Donnell