MS
Melanie S
1 reviews | Active since Jul 2011
07 Dec 2022, 09:05
Waste of Money
I wish I could give zero stars.
Do yourself a huge favour and DO NOT purchase a Verimark product. Their aftersale service is **********. I have definitely learned from my mistake. Never again will I buy Verimark. I purchased a Genesis Upright Vacuum Cleaner on 19/10/'22 from Makro, by 27/11/'22 it was not working anymore. I booked it on 29/11/'22. I received an SMS that it was received by the "assessment/repair' agent on 7/12/'22. It took an entire week to be sent to the correct place. After being without a vacuum cleaner for almost two weeks (counting since it broke), who knows how long I will still be without it. People do not waste your hard-earned money.
Helpful (0)
Replies (6)0
Replies (6)
Verimark's replyOfficial
07 Dec 2022, 09:35Good day Melanie
Thank you for informing us of your disappointing experience with the recent purchase of one of our product
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customer's expectations.
We appreciate the trouble that you took to bring this matter to our attention.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Please provide the following details:
- Kindly provide us with the repair number to investigate where is your vacuum cleaner
- Which Makro store did you hand in your vacuum cleaner for repairs
Await your response herein in order to assist you accordingly.
Kind regards
The Verimark team
The Verimark team
Verimark's reply07 Dec 2022, 09:35
Official
Good day Melanie
Thank you for informing us of your disappointing experience with the recent purchase of one of our product
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customer's expectations.
We appreciate the trouble that you took to bring this matter to our attention.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Please provide the following details:
- Kindly provide us with the repair number to investigate where is your vacuum cleaner
- Which Makro store did you hand in your vacuum cleaner for repairs
Await your response herein in order to assist you accordingly.
Kind regards
The Verimark team
The Verimark team
MS
Melanie S's updateReviewer Update
08 Dec 2022, 09:28Reference from Makro: ***
Brakpan Makro
Brakpan Makro
MS
Melanie S's update08 Dec 2022, 09:28
Reviewer Update
Reference from Makro: ***
Brakpan Makro
Brakpan Makro
Verimark's replyOfficial
08 Dec 2022, 10:17 Good day Melanie
Thank you for informing us of your disappointing experience with the recent purchase of one of our products
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us, and we need to know when a product has fallen short of our customer's expectations.
We appreciate the trouble that you took to bring this matter to our attention.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.
Your matter has been escalated to the Area Manager to assist us in resolving your matter, and a refund or exchange has been approved
The unit will be returned back to the store next week, you will be contacted by Makro for further assistance .
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange, or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently.
You are welcome to contact me directly as I always assure you of my best attention.
Kind regards
The Verimark team
The Verimark team
Verimark's reply08 Dec 2022, 10:17
Official
Good day Melanie
Thank you for informing us of your disappointing experience with the recent purchase of one of our products
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us, and we need to know when a product has fallen short of our customer's expectations.
We appreciate the trouble that you took to bring this matter to our attention.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.
Your matter has been escalated to the Area Manager to assist us in resolving your matter, and a refund or exchange has been approved
The unit will be returned back to the store next week, you will be contacted by Makro for further assistance .
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange, or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently.
You are welcome to contact me directly as I always assure you of my best attention.
Kind regards
The Verimark team
The Verimark team
MS
Melanie S's updateReviewer Update
08 Dec 2022, 10:48Thank you for the reply. Is it not possible for me to obtain the exchange unit sooner, please?
MS
Melanie S's update08 Dec 2022, 10:48
Reviewer Update
Thank you for the reply. Is it not possible for me to obtain the exchange unit sooner, please?
Verimark's replyOfficial
08 Dec 2022, 11:00Hi Melanie
We will see if the area manager can assist in delivering the unit back to Makro sooner.
Regards
The Verimark team
We will see if the area manager can assist in delivering the unit back to Makro sooner.
Regards
The Verimark team
Verimark's reply08 Dec 2022, 11:00
Official
Hi Melanie
We will see if the area manager can assist in delivering the unit back to Makro sooner.
Regards
The Verimark team
We will see if the area manager can assist in delivering the unit back to Makro sooner.
Regards
The Verimark team
MS
Melanie S's updateReviewer Update
08 Dec 2022, 11:03Thank you. Silverlakes Makro contacted me but I am in Brakpan, Carnival Makro.
MS
Melanie S's update08 Dec 2022, 11:03
Reviewer Update
Thank you. Silverlakes Makro contacted me but I am in Brakpan, Carnival Makro.