Warranty Misrepresentation

I purchased the Floorwiz Spin Supreme last year, under the impression that it has a 1 year warranty. I have been having issues with the mop, when I took it in to Verimark, gave detailed notes of the issues. They sent it away, only to let me know there's nothing wrong with the bucket. I told them it was clearly explained the issue is with the mop. They can't help me, warranty only covers spinning basket. I requested them to show me where it is stated that the mop is not under warranty. Was told that it is not written, but that the mop is not covered, I have to buy a new handle / rod. I bought the new handle. Still having the same issues. When rinsing the mop, it is as if the mop slips and it does not spin properly. Complete waste of money, massive cause of frustration.

When I told them I was going to take the issue further, I was told that I could try.