VERY GOOD SERVICE, VERIMARK

I logged an enquiry with Verimark online about my Genesis Cyclovac which had suddenly stopped working and promptly received a call back advising me to visit one of their dedicated stores. So I visited Kenilworth Centre and was attended to by Raaziq who pulled out the filter that is encased in the tank and, shaking out copious amounts of dirt, told me this was where my problem lay and that I needed to wash the filter with soapy water once a month. <br> <br> I had purchased the vacuum cleaner from Makro (a non-dedicated outlet) 18 months ago with no guidance on how to maintain the item so I was unaware what needed to be done. (The instruction manual doesn't make it clear -either in print or by way of photos - what needs to be done so I was none the wiser.)<br> <br> KC branch was out of stock of a new filter but Raaziq a second hand one at no charge saying I should buy a new one at one of their other outlets.<br> <br> Outstanding service and I will follow Raaziq's advice and in future buy from a dedicated Verimark outlet where trained staff will spend time guiding me on how to handle and maintain items bought - something the big retail outlets simply don't have the staff or the tim