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Mohammed Abdul Rahaman mohammedabdulr

1 reviews | Active since Jul 2023

01 Aug 2024, 18:02

Very dissatisfied with their after sales repair division

Very dissatisfied with their after sales repair division. Sent in my faithful genesis upright vacuum machine for a drive belt and power cable, got a quote for motor, hose, and a list of other stuff. There was absolutely nothing wrong with the motor or hose, the drive belt started to perish on the 29th June 2024, bought a new machine from Hirsch and sent my 2 year old faithful for belt and power cable. Very dissatisfied that they think I am dumb to send a machine with motor problems for drive belt and power cable. Verimark get your act together. I am a retired buyer. Regards Mohammed

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Replies (3)
Verimark
Verimark's reply05 Aug 2024, 07:53
Official
Dear Mohammed 

Thank you for bringing this to our attention, our sincere   apologies for any inconvenience caused. We are currently investigating this as a matter of urgency 

We will revert back shortly 
The Verimark team
 

Verimark
Verimark's reply12 Aug 2024, 09:09
Official
Dear Mohammed 

Kindly provide the following details: 

      Which Hirsh's store did you hand in your vacuum cleaner?
      Do you have your proof of purchase?
      What is the repair number?
      Do you have the proof of purchase?
 
 Kindly provide the above for me to assist you accordingly

Kind regards

Verimark team 

Verimark
Verimark's reply13 Aug 2024, 11:36
Official
Good day Mohammed,
Thank you for letting us know about your issue. We are very sorry for any inconvenience caused.
We have finished our investigation. Your vacuum cleaner has been repaired and delivered back to the store. All the parts were replaced according to the agreed quotation.
Sibongile, our Store Manager at Keywest, will contact you soon.
If you need any more information, please feel free to contact our customer service at ***.
Regards,
The Verimark team