BJ
Bianca J
1 reviews | Active since May 2020
31 May 2020, 16:54
Very dissatisfied
Ive had endless problems with this vacuum cleaner. After having it for 6 months it stopped working then I took it back to Builder's Warehouse for an exchange and they insisted on booking it in for repairs, I eventually got it back after 2 months without the spare parts. There were endless hassles to have the spare parts returned and now the vacuum pipe has come undone from the connection. This is a tacky product with no after sales support
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Verimark's replyOfficial
01 Jun 2020, 08:35Verimark's reply01 Jun 2020, 08:35
Official
Verimark's replyOfficial
01 Jun 2020, 11:26Dear Values Customer
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis vacuum cleaner , Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.Please take the product together with the proof of purchase to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.If you require further information or assistance, please do not hesitate to contact me directly. Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis vacuum cleaner , Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.Please take the product together with the proof of purchase to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.If you require further information or assistance, please do not hesitate to contact me directly. Kind regards
Verimark team
Verimark's reply01 Jun 2020, 11:26
Official
Dear Values Customer
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis vacuum cleaner , Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.Please take the product together with the proof of purchase to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.If you require further information or assistance, please do not hesitate to contact me directly. Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis vacuum cleaner , Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.Please take the product together with the proof of purchase to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.If you require further information or assistance, please do not hesitate to contact me directly. Kind regards
Verimark team