MT
MsOlga T
1 reviews | Active since Sept 2017
15 Sept 2020, 08:30
Very disappointed
I'm very disappointed with the service that I've received from Verimark with regards to the Pull Twister problem that I had. I pull mechanism stopped working after a few months. After finding out how I could get it fixed, I handed it to the store and it was taken in for repairs which cost me R40. I was told that they will not be taking the whole device but only the part that needed to be repaired. When I collected the piece, I realised that it was fitted with a part that doesn't fit into the rest of the device, rendering the whole thing useless! After enquiring about that, I'm not getting a satisfactory response - I'm now stuck with a Twister which I cannot use because the parts don't fit in together!!
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Replies (3)
Verimark's replyOfficial
15 Sept 2020, 08:54Morning MsOlga T
Thank you for informing us of your disappointing experience with the recent purchase of the twista parts Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the complete unit back to us with a copy of your purchase slip so that we can asses it at our head office. If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***. Kind regards,Verimark Team
Thank you for informing us of your disappointing experience with the recent purchase of the twista parts Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the complete unit back to us with a copy of your purchase slip so that we can asses it at our head office. If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***. Kind regards,Verimark Team
Verimark's reply15 Sept 2020, 08:54
Official
Morning MsOlga T
Thank you for informing us of your disappointing experience with the recent purchase of the twista parts Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the complete unit back to us with a copy of your purchase slip so that we can asses it at our head office. If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***. Kind regards,Verimark Team
Thank you for informing us of your disappointing experience with the recent purchase of the twista parts Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the complete unit back to us with a copy of your purchase slip so that we can asses it at our head office. If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***. Kind regards,Verimark Team
MT
MsOlga T's updateReviewer Update
15 Sept 2020, 16:44Thank you for coming back to me so quickly. When booking the unit back at the store, will I need to make a payment again for the repair? How long will it take before I get it back?
MT
MsOlga T's update15 Sept 2020, 16:44
Reviewer Update
Thank you for coming back to me so quickly. When booking the unit back at the store, will I need to make a payment again for the repair? How long will it take before I get it back?
Verimark's replyOfficial
16 Sept 2020, 07:42Good day MsOlga T
Thank you for your response
Repairs takes upto 21 days , we need to see the unit first and rectify were we have failed you
Will update you once unit is received
Thank you
Thank you for your response
Repairs takes upto 21 days , we need to see the unit first and rectify were we have failed you
Will update you once unit is received
Thank you
Verimark's reply16 Sept 2020, 07:42
Official
Good day MsOlga T
Thank you for your response
Repairs takes upto 21 days , we need to see the unit first and rectify were we have failed you
Will update you once unit is received
Thank you
Thank you for your response
Repairs takes upto 21 days , we need to see the unit first and rectify were we have failed you
Will update you once unit is received
Thank you