KZ
Kimberley Z
1 reviews | Active since Aug 2010
21 Nov 2022, 16:23
Very Bad Quality Mops That Break (Floor Whizz)
I bought the Floor Whizz Dual clean combo from Game in Greenstone. Spent R499 including the bucket. After less than a month the hinge broke on it and I had to take it back to Game, only to be advised only the bucket is guaranteed. They ended up replacing it. It's broken in two other places in the month after. Really disappointed in the quality.
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Replies (3)0
Replies (3)
Verimark's replyOfficial
22 Nov 2022, 07:15 Dear Kimberley
Thank you for informing us of your disappointing experience with a recent purchase of our Floorwiz Whizz Dual clean, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Floorwiz Whizz Dual clean, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Kind regards
The Verimark team
Verimark's reply22 Nov 2022, 07:15
Official
Dear Kimberley
Thank you for informing us of your disappointing experience with a recent purchase of our Floorwiz Whizz Dual clean, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Floorwiz Whizz Dual clean, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Kind regards
The Verimark team
KZ
Kimberley Z's updateReviewer Update
10 Jan 2023, 14:41Hi there
Just to confirm I took this into the store about a week ago as advised. Will await feedback.
Just to confirm I took this into the store about a week ago as advised. Will await feedback.
KZ
Kimberley Z's update10 Jan 2023, 14:41
Reviewer Update
Hi there
Just to confirm I took this into the store about a week ago as advised. Will await feedback.
Just to confirm I took this into the store about a week ago as advised. Will await feedback.
Verimark's replyOfficial
10 Jan 2023, 15:12Hi Kimberly
Thank you will revert back with an update once the mop is assessed by our technicians
The Verimark team
Verimark's reply10 Jan 2023, 15:12
Official
Hi Kimberly
Thank you will revert back with an update once the mop is assessed by our technicians
The Verimark team