WR
Werner R
1 reviews | Active since May 2017
28 Apr 2022, 12:52
Vermiark service is about as good as their products...
So my wife bought a vacuum cleaner from Verimark about 9months ago. In January the thing stopped working, as instructed every time we used the vacuum I personally cleaned out the filter and everything else. Because it was still under its warranty I told my wife to take it back. Well...not only did the Verimark salesman give her excuse after excuse and it took 3months to get answer from them as I had enough and went to the salesman at our local game. After finally getting him to do his job the other guy on the verimark side said in an email that we will have to pay R450 to get the vacuum fixed (REMEMBER its still under warranty) his reason for this is because apparently with no proof ( the owners neglected to follow care instructions) and now apparently it cant be repaired...However, the salesman at the game did not mention that there are these T's&C's with the warranty, which in my opinion you have to mention! I was completely blown away by all of this, I have never come across a company so USELESS not only their sales team but their after service. They are incredibly rude towards their customers!
Helpful (0)
Replies (1)0
Replies (1)
Verimark's replyOfficial
28 Apr 2022, 13:35Dear Werner
Thank you for informing us of your disappointing experience with one of our products ,
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please which Game store did you return your vacuum cleaner for repairs , we need to investigate a to what transpired in order for us to escalate the matter with the relevant parties .
see below guidelines which fall within our policies and the CPA.
Thank you for informing us of your disappointing experience with one of our products ,
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please which Game store did you return your vacuum cleaner for repairs , we need to investigate a to what transpired in order for us to escalate the matter with the relevant parties .
see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.
· Please This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Kind regards
Verimark team
Verimark's reply28 Apr 2022, 13:35
Official
Dear Werner
Thank you for informing us of your disappointing experience with one of our products ,
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please which Game store did you return your vacuum cleaner for repairs , we need to investigate a to what transpired in order for us to escalate the matter with the relevant parties .
see below guidelines which fall within our policies and the CPA.
Thank you for informing us of your disappointing experience with one of our products ,
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please which Game store did you return your vacuum cleaner for repairs , we need to investigate a to what transpired in order for us to escalate the matter with the relevant parties .
see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.
· Please This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Kind regards
Verimark team