Verimarks poor service

Dear  Shani 

Can you  kindly  advise   where  or   to  whom  did   you  send  in you  complained  too  and  what  date  did  you   send in your  complaint  

I await your response herein in order to assist you accordingly.

Kind regards
Verimark  team 
 

 Dear Shani
Thank you for taking the time to raise your concern on HellopeterOur sincere   apologies for any inconvenience caused 
Verimark  follow the consumer protection act very closely regarding our products. 

Please see below guidelines which fall within our policies and the CPA.
 15 Day money back guarantee 

·        Proof of purchase required.·        This is a satisfactory guarantee we offer our customer.  ·        When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.  ·        We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.  ·        In the event whereby the deadline was missed by a day or two, we will still assist.  
Repairs

·        Within 6 months from purchase dateo   Receipt is required for proof of guaranteeo   Technical assessment to be done.o   Customer has the option of Repair, Exchange or Refund.o   In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
Can you kindly advice me of the following:

• Which   Verimark Direct Store you went  to 
• What size is your Bauer Pan 
• When was the last time you had your Bauer pan recoated 
  
  I await your response herein in order to assist you accordingly.
  
  Should you require any further assistance, please feel free to contact us directly on  *** and one of our friendly consultants will be able to assist.

Kind regards

Verimark team