lL
longkrysia L
1 reviews | Active since Dec 2016
12 Nov 2021, 11:31
Verimark warranty.. what a load of nonsense!
I purchased your very expensive Verimark Vaccuum on the 1st April, I have had to go back to the store twice already for a pipe cracked on opening the box and then upon first use a pipe was split!!! Now, not even 12 months later I turn on the vacuum and the motor sparks and starts smoking!! When I called the store I purchased it from I am now told that it has to go for assessment whichctakes 21 WORKING DAYS and they will decide if they are going to replace!!! I purchased this vacuum as I need to use it at least once a week to clean! What must i do for the next 4 weeks??
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Replies (2)
Verimark's replyOfficial
12 Nov 2021, 12:43Verimark's reply12 Nov 2021, 12:43
Official
Verimark's replyOfficial
12 Nov 2021, 18:28Hi Krysia
Thank you for the below email
Please note that Verimark follows the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
• Proof of purchase required.
• This is a satisfactory guarantee we offer our customer.
• When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
• We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
• In the event whereby the deadline was missed by a day or two, we will still assist.
• Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
• Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
• Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
You are welcome to contact us should you require further information
We appreciate the trouble that you took to bring this matter to our attention
Kind regards
Verimark Team
Thank you for the below email
Please note that Verimark follows the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
• Proof of purchase required.
• This is a satisfactory guarantee we offer our customer.
• When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
• We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
• In the event whereby the deadline was missed by a day or two, we will still assist.
• Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
• Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
• Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
You are welcome to contact us should you require further information
We appreciate the trouble that you took to bring this matter to our attention
Kind regards
Verimark Team
Verimark's reply12 Nov 2021, 18:28
Official
Hi Krysia
Thank you for the below email
Please note that Verimark follows the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
• Proof of purchase required.
• This is a satisfactory guarantee we offer our customer.
• When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
• We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
• In the event whereby the deadline was missed by a day or two, we will still assist.
• Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
• Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
• Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
You are welcome to contact us should you require further information
We appreciate the trouble that you took to bring this matter to our attention
Kind regards
Verimark Team
Thank you for the below email
Please note that Verimark follows the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
• Proof of purchase required.
• This is a satisfactory guarantee we offer our customer.
• When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
• We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
• In the event whereby the deadline was missed by a day or two, we will still assist.
• Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
• Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
• Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
You are welcome to contact us should you require further information
We appreciate the trouble that you took to bring this matter to our attention
Kind regards
Verimark Team