JN
John N
1 reviews | Active since Oct 2017
27 Dec 2020, 14:20
Verimark vacuum.
Bought the Genesis upright vacuum cleaner. Cleaned my 3x5 metre room 3 times when the brush stopped working. Went to Makro where I was told that the belt had broken abbe was not covered by the guarantee and that I could buy one from the Verimark Store. I was furious! I asked in disbelief if, even though the belt was not covered, could I expect then to buy a new one every month? I asked sarcastically if this was Genisis' way of generating after sales profits for jam? Went to Verimark Kenilworth, no stock. The lady said with no hint of shame "You could try Canal Walk or Blue Route shops. I was astonished and asked if she really wanted me to travel over 100 kms with the possibility of getting a belt. Her reply was" oh well, I could order one for you". Told her I lived 200 kms away so no thanks. She didn't even offer to phone around to see if she could locate one for me. Service? What service? The little vacuum works very well but the Service Industry in this country is worse than pathetic, it just doesn't exist after they've sold you a product, that's it. Sorry I bought it now.
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Verimark's replyOfficial
28 Dec 2020, 08:47Dear John
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Uprightvac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store in Kennilworth
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Uprightvac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store in Kennilworth
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Best regards,
Verimark's reply28 Dec 2020, 08:47
Official
Dear John
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Uprightvac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store in Kennilworth
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Uprightvac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store in Kennilworth
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Best regards,