Verimark vacums

In Sept 2022 I purchased the Genesis cordless vacum, in Dec the foot attachment broke and I took it into my nearest Verimark store, they said that because this is a "new" vacum there are no parts available. They then contacted their office and sent them pictures and I was told that they would call me with feedback - no contact was made and I had to call them, to be told that I must bring in the part. I gave in the part on 05 Jan 2023 and there has been no contact from the store, nor the Verimark Head office to update me on this. I went to the store on 26 Jan 2023 to be told that they have no feedback and they won't be receiving stock for the next 2 weeks due to their stock take. This should be labeled as unacceptable customer service. There seems to be a lack of interest in customer services. You don't seem to value your customers and we paid alot for the products, expecting a great product! Also, I ordered another part for my other vacum and when I get to the store they tell me that they did not receive the part, but when they check the system they see that they have the part. Clearly something is wrong, either with the staff or their inventory system.