Verimark unacceptable service

I have handed my vacuum cleaner in on the 19th of January 2018 at the Cresta branch to be serviced. The staff informed me that it will take 5 weeks to be serviced. I have phoned several times asking when I will be getting a quotation and when I can expect my vacuum cleaner back. I even when to the branch 3 times regarding this. The second time they have phoned the provider servicing the vacuum cleaner and informed me that he has ordered the parts and have not received them as yet. I actually felt insulted by the lame response as I have not even received a quotations. Surely, before parts are ordered, one must know the cost of it!!

3 weeks ago I went to the branch again and had exactly the same response - parts are on order. So how long does it really take to order parts. I wanted to speak to a decision maker at Head Office as I really want a solution. The lady's name is Patricia who did not want to speak to me as she wanted first to have all the facts. Needless to say, 3 weeks later and she did not even had the courtesy to deliver to her promise and phoned me.

14 weeks later, yes 14 weeks instead of 5 weeks as promised and I still do not have the vacuum cleaner or any feedback. This is really, really shocking and not acceptable. I would recommend that Verimark is not supported by anyone due to this bad experience. They just don't care about clients as per the above proof.