Verimark unable to supply spare parts for 3 months!

I have a Hydrovac Plus vacuum machine which I purchased in 2013. I contacted Crystal Fortune in November 2018 in an attempt to get a part for my machine which has broken. I sent an email with pictures of the part I needed. She referred me to my closest store, the Kalahari Mall in Upington. I went to the store and showed the shop assistants which part I needed. All I need is the connector clip who's connector point has broken off. The very frustrating part is that since then, I only get one answer, that they are still waiting for the part they ordered. Each time I go into town, I make a point to go to the store and inquire if they have received the part, and each time I get the same disappointing answer. I really don't have a problem with Verimark products but to get parts is a total nightmare ! I can not believe that to get two small parts is taking close to 3 months! I checked the website and there too is no way to order or request spare parts. This is not the first time I had to order parts and it was the same story then, it took 6 months before the part I wanted arrived. I am actually considering selling this Verimark product and rather buying a product I know I can get parts for.