TB
Thabasume B
1 reviews | Active since Jan 2018
29 Jun 2020, 20:12
Verimark Twista- twisted yet no refund or exchange!!!
Pathetic service from Game gateway as usual. Purchased a verimark twister, the blade is broken it keeps turning out of position, the string is also broken doesn't retract, yet the verimark agent on the floor says it needs to go in for 21 days to be assessed. What an absolute load of *******, don't bother with this cheaply made product.
Helpful (0)
Replies (6)0
Replies (6)
Verimark's replyOfficial
30 Jun 2020, 17:04Dear Thabasacume
Thank you for informing us of your disappointing experience with a recent purchase of our products , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Thank you for informing us of your disappointing experience with a recent purchase of our products , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark's reply30 Jun 2020, 17:04
Official
Dear Thabasacume
Thank you for informing us of your disappointing experience with a recent purchase of our products , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Thank you for informing us of your disappointing experience with a recent purchase of our products , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
TB
Thabasume B's updateReviewer Update
03 Jul 2020, 17:51This message was sent to you privately but you obviously don't respond unless it's public, terrible service I have tried emailing you to no avail. I took in the product to your game gateway store, reference ***5. I find it unacceptable that I have to wait for 21 days for an assessment of an item that is clearly broken. Why can this not be done by a representative on the floor? Furthermore this will mean another trip into the store. This is not a technical product that requires an expert assessment to determine if its damaged or not! Your urgent assistance will be appreciated
TB
Thabasume B's update03 Jul 2020, 17:51
Reviewer Update
This message was sent to you privately but you obviously don't respond unless it's public, terrible service I have tried emailing you to no avail. I took in the product to your game gateway store, reference ***5. I find it unacceptable that I have to wait for 21 days for an assessment of an item that is clearly broken. Why can this not be done by a representative on the floor? Furthermore this will mean another trip into the store. This is not a technical product that requires an expert assessment to determine if its damaged or not! Your urgent assistance will be appreciated
Verimark's replyOfficial
08 Jul 2020, 12:51Dear Valued Customer
Thank your message
Will provide you with an update once the unit is fully assessed
Kind regards
Verimark team
Thank your message
Will provide you with an update once the unit is fully assessed
Kind regards
Verimark team
Verimark's reply08 Jul 2020, 12:51
Official
Dear Valued Customer
Thank your message
Will provide you with an update once the unit is fully assessed
Kind regards
Verimark team
Thank your message
Will provide you with an update once the unit is fully assessed
Kind regards
Verimark team
TB
Thabasume B's updateReviewer Update
16 Jul 2020, 13:11Still no feedback??
TB
Thabasume B's update16 Jul 2020, 13:11
Reviewer Update
Still no feedback??
TB
Thabasume B's updateReviewer Update
28 Jul 2020, 20:56I AM STILL WAITING FOR FEEDBACK. YOUR EMAILS AND PHONE CALLS GO UNANSWERED, THIS IS UNACCEPTABLE!!
TB
Thabasume B's update28 Jul 2020, 20:56
Reviewer Update
I AM STILL WAITING FOR FEEDBACK. YOUR EMAILS AND PHONE CALLS GO UNANSWERED, THIS IS UNACCEPTABLE!!
TB
Thabasume B's updateReviewer Update
11 Aug 2020, 19:20Thank you very much to Patricia and Iddie for your prompt assistance with this.
TB
Thabasume B's update11 Aug 2020, 19:20
Reviewer Update
Thank you very much to Patricia and Iddie for your prompt assistance with this.