VERIMARK - THE WORST EVER PLACE TO DO BUSINESS WITH

Do not ever buy a product from Verimark as their after sales service is shocking & appalling. Handed in my Genesis Mini Max on 1 October 2021 for repairs with specific instructions. Two weeks later I receive a call to advise the costs to have this product repaired as per my instruction, which I accepted in good faith as the instructions were quite clear when handed in the item. Upon receipt of my product on 3 November 2021 I have realized that nil was done to my Genesis Mini Max (my son collected at shop). Visited the Boksburg shop today and have been told by Claton when an item has been sent in for repairs only electrical are done (which I have not had a request for any electrical repairs) and any other parts should be bought instore. So I have paid R427.25 in vain as nil was done as per my request. This gent trying to explain to me what the philosophy of Verimark is, which is far to little too late why I not been advised all of this when handing in my item. For that matter I could have bought the 3 parts on the day assemble and leave. Why do I have to wait 5 weeks. This gent wants to waffle all sorts of stories in which I am not interested in.