Item: Verimark
Rating: 1
Author: NDUMISO M

Verimark's replyOfficial

07 Jul 2025, 12:52

Dear Ndumiso,
Thank you for your feedback, and we're truly sorry to hear about your experience with the Genesis Mega Steam Iron. Please note that under the Consumer Protection Act (CPA), the supplier does have the right to fully assess the product before a refund or replacement is offered. This helps us determine the exact issue and find the best solution for you. Regarding the leaking problem, please ensure that water is only added once the iron is fully warmed up. Adding water too early may cause internal condensation and leaks. We recommend always following the user manual instructions carefully. We apologise for any rude service you may have received, and we’ll ensure this is looked into.

Kind regards,
The Verimark Team

Verimark's reply07 Jul 2025, 12:52

Official

Dear Ndumiso,
Thank you for your feedback, and we're truly sorry to hear about your experience with the Genesis Mega Steam Iron. Please note that under the Consumer Protection Act (CPA), the supplier does have the right to fully assess the product before a refund or replacement is offered. This helps us determine the exact issue and find the best solution for you. Regarding the leaking problem, please ensure that water is only added once the iron is fully warmed up. Adding water too early may cause internal condensation and leaks. We recommend always following the user manual instructions carefully. We apologise for any rude service you may have received, and we’ll ensure this is looked into.

Kind regards,
The Verimark Team

NM

NDUMISO M's updateReviewer Update

07 Jul 2025, 18:05

I get that now, but the problem is the Iron just went off, it's not leaking but doesn't switch off. What must I do now, and while yall are assessing what must I use. The leaking problem is the two past irons and the second one leaked immediately and had nothing to do with the user manual which I followed. My Iron is not working, it's only two months and it's not working... what must I do now?

NM

NDUMISO M's update07 Jul 2025, 18:05

Reviewer Update

I get that now, but the problem is the Iron just went off, it's not leaking but doesn't switch off. What must I do now, and while yall are assessing what must I use. The leaking problem is the two past irons and the second one leaked immediately and had nothing to do with the user manual which I followed. My Iron is not working, it's only two months and it's not working... what must I do now?

Verimark's replyOfficial

09 Jul 2025, 14:15

Dear Ndumiso, Thank you for your message and we’re sorry to hear about the issue with your iron. Please take the iron, along with your proof of purchase, to your nearest Verimark store so our team can assess the product and assist you further. If the product is still within the warranty period and found to be faulty, we will gladly assist with a repair or replacement. We understand the inconvenience and will do our best to resolve this quickly for you. Kind regards,
The Verimark Team

Verimark's reply09 Jul 2025, 14:15

Official

Dear Ndumiso, Thank you for your message and we’re sorry to hear about the issue with your iron. Please take the iron, along with your proof of purchase, to your nearest Verimark store so our team can assess the product and assist you further. If the product is still within the warranty period and found to be faulty, we will gladly assist with a repair or replacement. We understand the inconvenience and will do our best to resolve this quickly for you. Kind regards,
The Verimark Team

Verimark Steam Iron very dissatisfied customer