L
Leana
1 reviews | Active since Jun 2025
11 Sept 2026, 12:49
Verimark Spintouch MOP
Bought a Veri mark Spin touch mop. 8 months after purchase the mop does not want to spin. Return the unit for assessment. Waiting 3 weeks and still no answer. All that take a lot can say is they have 21 days to assess. PLEASE TELL ME HOW STUPID IMCOMPETENT IS THE PERSON ASSESSING A PLASTIC PART ON A MOP NEEDING 21 DAYS TO SEE OR UNDERSTAND WHAT HE IS DOING.
ITS NOT A MECHANICAL ENGINE, ITS A SIMPLE PLASTIC THING. Useless to say the least.
Helpful (0)
Replies (11)0
Replies (11)
Verimark's replyOfficial
11 Sept 2026, 13:14Dear Leana,We sincerely apologise for the frustration and inconvenience this delay has caused.To allow us to investigate this matter and provide you with feedback, could you please provide the following details:
The Verimark team
- Which Verimark store or service centre was the mop handed in to?
- What is the repair/reference number issued when the unit was booked in for assessment?
The Verimark team
Best regards,
Verimark's reply11 Sept 2026, 13:14
Official
Dear Leana,We sincerely apologise for the frustration and inconvenience this delay has caused.To allow us to investigate this matter and provide you with feedback, could you please provide the following details:
The Verimark team
- Which Verimark store or service centre was the mop handed in to?
- What is the repair/reference number issued when the unit was booked in for assessment?
The Verimark team
Best regards,
L
Leana's updateReviewer Update
11 Sept 2026, 13:17The unit was collected by Take a lot. I do not have any repair/reference number except the return number from take a lot and my invoice.
L
Leana's update11 Sept 2026, 13:17
Reviewer Update
The unit was collected by Take a lot. I do not have any repair/reference number except the return number from take a lot and my invoice.
Verimark's replyOfficial
11 Sept 2026, 14:00Dear Leana,Thank you for your feedback, and we sincerely apologise for the frustration caused by the delay.As your order was purchased through Takealot, they act as the merchant and facilitate the returns and assessment process on behalf of their customers. To help us investigate further, could you please advise:
The Verimark Team
- When was the unit collected by Takealot?
- Which Takealot region, collection point, or branch handled the return?
- Your Takealot return/reference number (if available)
The Verimark Team
Best regards,
Verimark's reply11 Sept 2026, 14:00
Official
Dear Leana,Thank you for your feedback, and we sincerely apologise for the frustration caused by the delay.As your order was purchased through Takealot, they act as the merchant and facilitate the returns and assessment process on behalf of their customers. To help us investigate further, could you please advise:
The Verimark Team
- When was the unit collected by Takealot?
- Which Takealot region, collection point, or branch handled the return?
- Your Takealot return/reference number (if available)
The Verimark Team
Best regards,
L
Leana's updateReviewer Update
11 Sept 2026, 14:59Good day,
This unit was collected 24th August 2026, I think it was handled by the Alberton Branch in Gauteng. My return number is MRRN-T58RP-VDG4.
Take a lot just says wait for the outcome. I have purchased a new Floorwiz Spintech Pro i cannot be without a mop. But the issue here is I fail to understand why it takes so long. This is not a very nice fight to fight and the money paid is not worth the fight.
This unit was collected 24th August 2026, I think it was handled by the Alberton Branch in Gauteng. My return number is MRRN-T58RP-VDG4.
Take a lot just says wait for the outcome. I have purchased a new Floorwiz Spintech Pro i cannot be without a mop. But the issue here is I fail to understand why it takes so long. This is not a very nice fight to fight and the money paid is not worth the fight.
L
Leana's update11 Sept 2026, 14:59
Reviewer Update
Good day,
This unit was collected 24th August 2026, I think it was handled by the Alberton Branch in Gauteng. My return number is MRRN-T58RP-VDG4.
Take a lot just says wait for the outcome. I have purchased a new Floorwiz Spintech Pro i cannot be without a mop. But the issue here is I fail to understand why it takes so long. This is not a very nice fight to fight and the money paid is not worth the fight.
This unit was collected 24th August 2026, I think it was handled by the Alberton Branch in Gauteng. My return number is MRRN-T58RP-VDG4.
Take a lot just says wait for the outcome. I have purchased a new Floorwiz Spintech Pro i cannot be without a mop. But the issue here is I fail to understand why it takes so long. This is not a very nice fight to fight and the money paid is not worth the fight.
Verimark's replyOfficial
13 Sept 2026, 17:35Dear Leana,Thank you for providing the Takealot return number.We sincerely apologise for the frustration and delay you have experienced. We have tried to reach out to the relevant team to locate and follow up on your mop, but unfortunately, we have been unsuccessful in obtaining an update.As the unit is currently with Takealot, we are unfortunately unable to provide you with an assessment update from our side. We understand your frustration, especially as the unit was collected on 24 August 2026.We would recommend contacting Takealot again and opening a support ticket using your return number MRRN-T58RP-VDG4, requesting an update on the assessment. You are also welcome to copy us at *** so that we can see the correspondence and assist where possible.We are truly sorry that you have had to go through this experience. We understand that the waiting period has been disappointing, and we appreciate your patience.Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply13 Sept 2026, 17:35
Official
Dear Leana,Thank you for providing the Takealot return number.We sincerely apologise for the frustration and delay you have experienced. We have tried to reach out to the relevant team to locate and follow up on your mop, but unfortunately, we have been unsuccessful in obtaining an update.As the unit is currently with Takealot, we are unfortunately unable to provide you with an assessment update from our side. We understand your frustration, especially as the unit was collected on 24 August 2026.We would recommend contacting Takealot again and opening a support ticket using your return number MRRN-T58RP-VDG4, requesting an update on the assessment. You are also welcome to copy us at *** so that we can see the correspondence and assist where possible.We are truly sorry that you have had to go through this experience. We understand that the waiting period has been disappointing, and we appreciate your patience.Kind regards,
The Verimark Team
The Verimark Team
Best regards,
L
Leana's updateReviewer Update
15 Sept 2026, 12:31 Good day Leana
Thank you for your patience
Your item is currently still with the suppliers being assessed. As soon as we have more feedback we will notify you.
Kindly be advised that when an item is older than 6 months the item needs to be sent to the supplier for further evaluation under the supplier warranty and the time frame is a bit longer than our normal return process.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Regards,
Natasha.S
REPLY RECEIED FROM TAKE A LOT - SO NOW IM TOLD IT MIGHT EVEN TAKE LONGER THEN 21 DAYS TO ASSESS A MOP, HOW IS THIS POSSIBLE?
Thank you for your patience
Your item is currently still with the suppliers being assessed. As soon as we have more feedback we will notify you.
Kindly be advised that when an item is older than 6 months the item needs to be sent to the supplier for further evaluation under the supplier warranty and the time frame is a bit longer than our normal return process.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Regards,
Natasha.S
REPLY RECEIED FROM TAKE A LOT - SO NOW IM TOLD IT MIGHT EVEN TAKE LONGER THEN 21 DAYS TO ASSESS A MOP, HOW IS THIS POSSIBLE?
L
Leana's update15 Sept 2026, 12:31
Reviewer Update
Good day Leana
Thank you for your patience
Your item is currently still with the suppliers being assessed. As soon as we have more feedback we will notify you.
Kindly be advised that when an item is older than 6 months the item needs to be sent to the supplier for further evaluation under the supplier warranty and the time frame is a bit longer than our normal return process.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Regards,
Natasha.S
REPLY RECEIED FROM TAKE A LOT - SO NOW IM TOLD IT MIGHT EVEN TAKE LONGER THEN 21 DAYS TO ASSESS A MOP, HOW IS THIS POSSIBLE?
Thank you for your patience
Your item is currently still with the suppliers being assessed. As soon as we have more feedback we will notify you.
Kindly be advised that when an item is older than 6 months the item needs to be sent to the supplier for further evaluation under the supplier warranty and the time frame is a bit longer than our normal return process.
We would like to thank you for your continued support, and please let us know if there is anything we can assist you with.
Regards,
Natasha.S
REPLY RECEIED FROM TAKE A LOT - SO NOW IM TOLD IT MIGHT EVEN TAKE LONGER THEN 21 DAYS TO ASSESS A MOP, HOW IS THIS POSSIBLE?
Verimark's replyOfficial
15 Sept 2026, 12:47Dear Leana,Thank you for sharing the feedback received from Takealot.To assist further, could you please confirm whether you emailed Takealot directly about this update and copied Verimark on the correspondence?If so, kindly forward the email thread to *** so that we can review the communication and engage with the relevant parties where possible to help expedite the process.We completely understand your frustration regarding the assessment timeframe and appreciate your patience while the matter is being attended to.Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply15 Sept 2026, 12:47
Official
Dear Leana,Thank you for sharing the feedback received from Takealot.To assist further, could you please confirm whether you emailed Takealot directly about this update and copied Verimark on the correspondence?If so, kindly forward the email thread to *** so that we can review the communication and engage with the relevant parties where possible to help expedite the process.We completely understand your frustration regarding the assessment timeframe and appreciate your patience while the matter is being attended to.Kind regards,
The Verimark Team
The Verimark Team
Best regards,
L
Leana's updateReviewer Update
15 Sept 2026, 12:55Can you please type out the email adress?
L
Leana's update15 Sept 2026, 12:55
Reviewer Update
Can you please type out the email adress?
Verimark's replyOfficial
15 Sept 2026, 12:56***
Best regards,
Verimark's reply15 Sept 2026, 12:56
Official
***
Best regards,
L
Leana's updateReviewer Update
15 Sept 2026, 12:58The email adress only comes up as Asterics.
image.png 8.74 KB
image.png 8.74 KB
L
Leana's update15 Sept 2026, 12:58
Reviewer Update
The email adress only comes up as Asterics.
image.png 8.74 KB
image.png 8.74 KB
Verimark's replyOfficial
15 Sept 2026, 13:01***
Best regards,
Verimark's reply15 Sept 2026, 13:01
Official
***
Best regards,