Verimark Somersetwest Mall what a terrible experience struggling to get my money back.

On 2 December i bought a Genisis vacuum cleaner at Verimark Somersetwest Mall. I wasent satisfied with the quality of the product and asked for a refund. I payd with a Debit card and was helped by a casual working there alone in store, he made a mistake with the refund process which should go through the bank and because a casual was working alone in the store without any help to do the transaction right i must pay the consequences. The transaction with bank takes 5-7 working days. I went back to ask whats going on standing infront of a close door with the sales lady sitting in the store ignoring me flat. 3days later a called her and told the situation, she said shell sort it out, i waited and heard nothing back so i called her the next day again her apology was sorry my phone does not work properly and she could not sort it out properly. I asked her to call head office again and to ask them whats going on it was day 13 and still no money. She told me now it takes 12-14 days to get the money back to cover up their mistake. Its day 15 and still heard nothing, its Christmass and i was depending on that money, R2300 its allot of money and because of them this festive season will not be what i wished for. I am a single mother. I will never ever go in to a Verimark shop. They dont care about their customers and their customer service is horrible.