VERIMARK/ SHOCKING QUALITY AND CUSTOMER SERVICE

THE FOLLOWING MAIL WAS SEND TO VERIMARK, NO ACKNOWLEDGMENT OR REPLY: Dear Madam/ Sir, We have been loyal customers to some of your products over the last 30 years if not longer. Recently we have been very disappointed in one of your products, pic attached, bought twice in the past. Both till slips attached. Both times the product failed to work within two days of purchase. 1. The first time we managed to glue the tyre which fell off every time the toy car was used and the Go/ Start/ Stop button kept jamming and the battery compartment did not want to close. Subsequently we stopped using the car which was now in pieces, recycled it and packed away the track and left it for the time being. (who has time to worry about a purchased R199 item??) 2. The second time, (now we do have the time to care about a R99 item) we bought the same Glow Tracks Car to fit the tracks. Guess what? Same problems, car is not fit to be used, Go Button stuck, Item not usable. This time I kept the car as well as the Packaging. We bought the cars to play with, the intended use was and is not possible because of the shocking quality of the items. As I have now lost confidence in your product I would like to be re-reimbursed for 1 set of track/car set and one add-on car, please. Thanking You