Verimark service failure

We bought a Hydrovac Extreme vacuum cleaner approximately 6 years ago and have been happy with the machine. Recently the top clips broke and I can no longer use the machine.

Over two months ago I ordered the clips from the Rustenburg branch and was told it would take around 5 days to arrive. This morning I went back to the store to enquire about the clips as I have heard nothing only to be told that the stock does not arrive when ordered and that I should phone head office to enquire.

The sales person showed absolutely no interest in checking if the parts were actually ordered or to find out anything about the status of the order. She simply said that head office does not send the parts when they order them.

I decided to buy this machine because replacement parts are readily available should they be needed and now I am told they cannot be ordered as they cannot be supp**** by head office.

If this is the case I will never buy a Verimark product again and I cannot in good conscience recommend any of your products as the promised service is simply lacking.