WW
Werner W
1 reviews | Active since Aug 2011
24 Nov 2023, 12:36
Verimark sells broken vacuum cleaners.
I bought a vacuum cleaner at the Verimark stall in Bedford Centre. I only tried to use it a while after I bought it and we found that it blows dust out of the motor. We returned it asked for our money back but they refused because they said Verimark would take the money out of their salary. The vacuum cleaner was taken for repairs and returned. I opened the vacuum cleaner five minutes ago and there seems to be a part missing that allows you to connect the hose to the body/motor. I am returning this vacuum cleaner. These people are a disaster. I just want my money back so that I can actually enjoy a vacuum cleaner two months after paying for one.
Helpful (0)
Replies (12)0
Replies (12)
Verimark's replyOfficial
24 Nov 2023, 12:51Verimark's reply24 Nov 2023, 12:51
Official
Verimark's replyOfficial
24 Nov 2023, 13:31Dear WernerThank you for bringing this to our attention. Our sincere apologies for the inconvenience caused, Kindly take your complete unit with the proof of purchase to the Bedfordview store and our store Manager Sitha will assist you accordingly
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.Kind regardsVerimark Team
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.Kind regardsVerimark Team
Verimark's reply24 Nov 2023, 13:31
Official
Dear WernerThank you for bringing this to our attention. Our sincere apologies for the inconvenience caused, Kindly take your complete unit with the proof of purchase to the Bedfordview store and our store Manager Sitha will assist you accordingly
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.Kind regardsVerimark Team
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.Kind regardsVerimark Team
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Werner W's updateReviewer Update
25 Nov 2023, 11:06I took the unit and proof of purchase to the store and the people are refusing to refund me. I am going to make a complaint at the NCR. You returns policy is ******** because you refuse to allow returns within six months for items that don't work correctly.
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Werner W's update25 Nov 2023, 11:06
Reviewer Update
I took the unit and proof of purchase to the store and the people are refusing to refund me. I am going to make a complaint at the NCR. You returns policy is ******** because you refuse to allow returns within six months for items that don't work correctly.
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Werner W's updateReviewer Update
25 Nov 2023, 11:06 ******** = U N L A W F U L
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Werner W's update25 Nov 2023, 11:06
Reviewer Update
******** = U N L A W F U L
Verimark's replyOfficial
27 Nov 2023, 10:21Good day Werner
Please see below
Verimark 15-day exchange or refund policy:
Verimark will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Thank you
Please see below
Verimark 15-day exchange or refund policy:
Verimark will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Thank you
Verimark's reply27 Nov 2023, 10:21
Official
Good day Werner
Please see below
Verimark 15-day exchange or refund policy:
Verimark will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Thank you
Please see below
Verimark 15-day exchange or refund policy:
Verimark will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Thank you
WW
Werner W's updateReviewer Update
12 Dec 2023, 07:3156 Imp**** warranty of quality. [South African Consumer Protection Act 68 of 2008]
(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an imp**** provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, except to the extent that those goods have been altered contrary to the instructions, or after leaving the control, of the producer or importer, a distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either— (a) repair or replace the failed, unsafe or defective goods; or (b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods. ******50
(4) The imp**** warranty imposed by subsection (1), and the right to return goods set out in subsection (2), are each in addition to— (a) any other imp**** warranty or condition imposed by the common law, this Act or any other public regulation; and (b) any express warranty or condition stipulated by the producer or importer, distributor or retailer, as the case may be.
(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an imp**** provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, except to the extent that those goods have been altered contrary to the instructions, or after leaving the control, of the producer or importer, a distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either— (a) repair or replace the failed, unsafe or defective goods; or (b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods. ******50
(4) The imp**** warranty imposed by subsection (1), and the right to return goods set out in subsection (2), are each in addition to— (a) any other imp**** warranty or condition imposed by the common law, this Act or any other public regulation; and (b) any express warranty or condition stipulated by the producer or importer, distributor or retailer, as the case may be.
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Werner W's update12 Dec 2023, 07:31
Reviewer Update
56 Imp**** warranty of quality. [South African Consumer Protection Act 68 of 2008]
(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an imp**** provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, except to the extent that those goods have been altered contrary to the instructions, or after leaving the control, of the producer or importer, a distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either— (a) repair or replace the failed, unsafe or defective goods; or (b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods. ******50
(4) The imp**** warranty imposed by subsection (1), and the right to return goods set out in subsection (2), are each in addition to— (a) any other imp**** warranty or condition imposed by the common law, this Act or any other public regulation; and (b) any express warranty or condition stipulated by the producer or importer, distributor or retailer, as the case may be.
(1) In any transaction or agreement pertaining to the supply of goods to a consumer there is an imp**** provision that the producer or importer, the distributor and the retailer each warrant that the goods comply with the requirements and standards contemplated in section 55, except to the extent that those goods have been altered contrary to the instructions, or after leaving the control, of the producer or importer, a distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either— (a) repair or replace the failed, unsafe or defective goods; or (b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and within three months after that repair, the failure, defect or unsafe feature has not been remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods. ******50
(4) The imp**** warranty imposed by subsection (1), and the right to return goods set out in subsection (2), are each in addition to— (a) any other imp**** warranty or condition imposed by the common law, this Act or any other public regulation; and (b) any express warranty or condition stipulated by the producer or importer, distributor or retailer, as the case may be.
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Werner W's updateReviewer Update
12 Dec 2023, 07:32imp**** = imp
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Werner W's update12 Dec 2023, 07:32
Reviewer Update
imp**** = imp
Verimark's replyOfficial
12 Dec 2023, 08:02Good Morning Werner
Verimark 15-day exchange or refund policy:
Verimark will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Upon our investigation from the Bedfordview store, when you returned the vacuum cleaner it was over 15 days of money back and your filters were in a bad state
Verimark strictly aligns itself with the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA, a supplier must guarantee a product to be free of manufacturing or material defects for six months. If there is a defect present within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Verimark will gladly repair your vacuum cleaner under your guarantee period
Should you need any further assistance you are welcome to contact our customer service
Regards
The Verimark team
Verimark 15-day exchange or refund policy:
Verimark will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Upon our investigation from the Bedfordview store, when you returned the vacuum cleaner it was over 15 days of money back and your filters were in a bad state
Verimark strictly aligns itself with the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA, a supplier must guarantee a product to be free of manufacturing or material defects for six months. If there is a defect present within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Verimark will gladly repair your vacuum cleaner under your guarantee period
Should you need any further assistance you are welcome to contact our customer service
Regards
The Verimark team
Verimark's reply12 Dec 2023, 08:02
Official
Good Morning Werner
Verimark 15-day exchange or refund policy:
Verimark will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Upon our investigation from the Bedfordview store, when you returned the vacuum cleaner it was over 15 days of money back and your filters were in a bad state
Verimark strictly aligns itself with the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA, a supplier must guarantee a product to be free of manufacturing or material defects for six months. If there is a defect present within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Verimark will gladly repair your vacuum cleaner under your guarantee period
Should you need any further assistance you are welcome to contact our customer service
Regards
The Verimark team
Verimark 15-day exchange or refund policy:
Verimark will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Upon our investigation from the Bedfordview store, when you returned the vacuum cleaner it was over 15 days of money back and your filters were in a bad state
Verimark strictly aligns itself with the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA, a supplier must guarantee a product to be free of manufacturing or material defects for six months. If there is a defect present within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Verimark will gladly repair your vacuum cleaner under your guarantee period
Should you need any further assistance you are welcome to contact our customer service
Regards
The Verimark team
WW
Werner W's updateReviewer Update
13 Dec 2023, 19:25Please see the my responses in bold below.
You will be required to offer us an explanation for the return and offer us the opportunity to address any problems: The vacuum did not vacuum, that was why I initially returned it. When the vacuum cleaner was returned it was missing a pipe that connects to the hose and nozzle. I no longer want any product from your company. I would like my money back. I have been without the vacuum cleaner that I paid for in full for nearly three months now. I have never used the vacuum cleaner, I don't even know if it works properly.
Upon our investigation from the Bedfordview store, when you returned the vacuum cleaner it was over 15 days of money back and your filters were in a bad state: The vacuum cleaner was used once and then taken back for a refund. The store person refused a refund. Your 15 days policy is irrelevant as it has reduces the six month period for a refund under the law. The vacuum cleaner was returned within 15 days of receiving it back from repairs with the pipe that connects it to the hose missing. I suppose that you will perform some gymnastics and tell me that the 15 days doesn't apply here. I have given you the chance to repair the vacuum cleaner already and you returned it with missing parts. I have no faith in your company.
Verimark strictly aligns itself with the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA, a supplier must guarantee a product to be free of manufacturing or material defects for six months. If there is a defect present within the first six months, the supplier must offer the customer a repair, refund, or exchange.: Please see your previous paragraph about 15 days, you just contradicted yourself.
Verimark will gladly repair your vacuum cleaner under your guarantee period Should you need any further assistance you are welcome to contact our customer service: I am not interested in a refund, I have returned the vacuum cleaner for a second time. The pipes that I sent the vacuum cleaner with are missing, how must I vacuum with a missing pipe. Also, I have never managed to vacuum with the vacuum cleaner so how is it that the filters are in a bad state. The only people that have used this vacuum are your repair department.
Please read your response before posting them.
You will be required to offer us an explanation for the return and offer us the opportunity to address any problems: The vacuum did not vacuum, that was why I initially returned it. When the vacuum cleaner was returned it was missing a pipe that connects to the hose and nozzle. I no longer want any product from your company. I would like my money back. I have been without the vacuum cleaner that I paid for in full for nearly three months now. I have never used the vacuum cleaner, I don't even know if it works properly.
Upon our investigation from the Bedfordview store, when you returned the vacuum cleaner it was over 15 days of money back and your filters were in a bad state: The vacuum cleaner was used once and then taken back for a refund. The store person refused a refund. Your 15 days policy is irrelevant as it has reduces the six month period for a refund under the law. The vacuum cleaner was returned within 15 days of receiving it back from repairs with the pipe that connects it to the hose missing. I suppose that you will perform some gymnastics and tell me that the 15 days doesn't apply here. I have given you the chance to repair the vacuum cleaner already and you returned it with missing parts. I have no faith in your company.
Verimark strictly aligns itself with the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA, a supplier must guarantee a product to be free of manufacturing or material defects for six months. If there is a defect present within the first six months, the supplier must offer the customer a repair, refund, or exchange.: Please see your previous paragraph about 15 days, you just contradicted yourself.
Verimark will gladly repair your vacuum cleaner under your guarantee period Should you need any further assistance you are welcome to contact our customer service: I am not interested in a refund, I have returned the vacuum cleaner for a second time. The pipes that I sent the vacuum cleaner with are missing, how must I vacuum with a missing pipe. Also, I have never managed to vacuum with the vacuum cleaner so how is it that the filters are in a bad state. The only people that have used this vacuum are your repair department.
Please read your response before posting them.
WW
Werner W's update13 Dec 2023, 19:25
Reviewer Update
Please see the my responses in bold below.
You will be required to offer us an explanation for the return and offer us the opportunity to address any problems: The vacuum did not vacuum, that was why I initially returned it. When the vacuum cleaner was returned it was missing a pipe that connects to the hose and nozzle. I no longer want any product from your company. I would like my money back. I have been without the vacuum cleaner that I paid for in full for nearly three months now. I have never used the vacuum cleaner, I don't even know if it works properly.
Upon our investigation from the Bedfordview store, when you returned the vacuum cleaner it was over 15 days of money back and your filters were in a bad state: The vacuum cleaner was used once and then taken back for a refund. The store person refused a refund. Your 15 days policy is irrelevant as it has reduces the six month period for a refund under the law. The vacuum cleaner was returned within 15 days of receiving it back from repairs with the pipe that connects it to the hose missing. I suppose that you will perform some gymnastics and tell me that the 15 days doesn't apply here. I have given you the chance to repair the vacuum cleaner already and you returned it with missing parts. I have no faith in your company.
Verimark strictly aligns itself with the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA, a supplier must guarantee a product to be free of manufacturing or material defects for six months. If there is a defect present within the first six months, the supplier must offer the customer a repair, refund, or exchange.: Please see your previous paragraph about 15 days, you just contradicted yourself.
Verimark will gladly repair your vacuum cleaner under your guarantee period Should you need any further assistance you are welcome to contact our customer service: I am not interested in a refund, I have returned the vacuum cleaner for a second time. The pipes that I sent the vacuum cleaner with are missing, how must I vacuum with a missing pipe. Also, I have never managed to vacuum with the vacuum cleaner so how is it that the filters are in a bad state. The only people that have used this vacuum are your repair department.
Please read your response before posting them.
You will be required to offer us an explanation for the return and offer us the opportunity to address any problems: The vacuum did not vacuum, that was why I initially returned it. When the vacuum cleaner was returned it was missing a pipe that connects to the hose and nozzle. I no longer want any product from your company. I would like my money back. I have been without the vacuum cleaner that I paid for in full for nearly three months now. I have never used the vacuum cleaner, I don't even know if it works properly.
Upon our investigation from the Bedfordview store, when you returned the vacuum cleaner it was over 15 days of money back and your filters were in a bad state: The vacuum cleaner was used once and then taken back for a refund. The store person refused a refund. Your 15 days policy is irrelevant as it has reduces the six month period for a refund under the law. The vacuum cleaner was returned within 15 days of receiving it back from repairs with the pipe that connects it to the hose missing. I suppose that you will perform some gymnastics and tell me that the 15 days doesn't apply here. I have given you the chance to repair the vacuum cleaner already and you returned it with missing parts. I have no faith in your company.
Verimark strictly aligns itself with the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are protected at all times. According to the CPA, a supplier must guarantee a product to be free of manufacturing or material defects for six months. If there is a defect present within the first six months, the supplier must offer the customer a repair, refund, or exchange.: Please see your previous paragraph about 15 days, you just contradicted yourself.
Verimark will gladly repair your vacuum cleaner under your guarantee period Should you need any further assistance you are welcome to contact our customer service: I am not interested in a refund, I have returned the vacuum cleaner for a second time. The pipes that I sent the vacuum cleaner with are missing, how must I vacuum with a missing pipe. Also, I have never managed to vacuum with the vacuum cleaner so how is it that the filters are in a bad state. The only people that have used this vacuum are your repair department.
Please read your response before posting them.
WW
Werner W's updateReviewer Update
13 Dec 2023, 19:29Also, the vacuum cleaner was tested in the Bedfordview store the first time that it was returned. Your shop staff saw it fail to vacuum and blow dust right there. I find it disingenuous for you to ask me why the vacuum cleaner was returned. If you don't know, a vacuum cleaner is supposed to suck up dust and not blow it out of the motor.
WW
Werner W's update13 Dec 2023, 19:29
Reviewer Update
Also, the vacuum cleaner was tested in the Bedfordview store the first time that it was returned. Your shop staff saw it fail to vacuum and blow dust right there. I find it disingenuous for you to ask me why the vacuum cleaner was returned. If you don't know, a vacuum cleaner is supposed to suck up dust and not blow it out of the motor.
WW
Werner W's updateReviewer Update
13 Dec 2023, 19:32Please finalize your response by tomorrow. Clearly state whether you will provide a refund as I do not want this defective product and want my money refunded.
WW
Werner W's update13 Dec 2023, 19:32
Reviewer Update
Please finalize your response by tomorrow. Clearly state whether you will provide a refund as I do not want this defective product and want my money refunded.
Verimark's replyOfficial
14 Dec 2023, 08:01Hi Werner
Thank you for your message
Please note that a refund is not authorized, you are welcome to collect your vacuum cleaner with all the attachments at the store
If there are any issues the store will escalate the matter to their area manager
Regards
The Verimark team
Thank you for your message
Please note that a refund is not authorized, you are welcome to collect your vacuum cleaner with all the attachments at the store
If there are any issues the store will escalate the matter to their area manager
Regards
The Verimark team
Verimark's reply14 Dec 2023, 08:01
Official
Hi Werner
Thank you for your message
Please note that a refund is not authorized, you are welcome to collect your vacuum cleaner with all the attachments at the store
If there are any issues the store will escalate the matter to their area manager
Regards
The Verimark team
Thank you for your message
Please note that a refund is not authorized, you are welcome to collect your vacuum cleaner with all the attachments at the store
If there are any issues the store will escalate the matter to their area manager
Regards
The Verimark team