BV
Bev V

1 reviews | Active since Sept 2017

07 Oct 2020, 14:02

VERIMARK SELLING USED/REFURBISHED GOODS AS NEW AND REFUSING TO REFUND THE CUSTOMER

UNACCEPTABLE SERVICE (DO NOT BUY THE GENISIS CYCLOVAC)

THIS COMPANY DOES NOT WANT TO GIVE CUSTOMER MONEY BACK DESPITE SELL GOODS THAT ARE EITHER REFURBISHED OR ALREADY USED THIS IS THE 3 PRODUCT BOUGHT THAT IS UNSATISFACTORY (HIGH TIME THIS IS TAKEN TO THE CONSUMER COUNCIL) AS THEY REFUSE TO REFUND. MY MOTHER IS A PENSIONER - THERE IS ABSOLUTELY NO REASON TO GET HER SO WORKED UP AND FOR THE STAFF TO SPEAK ABOUT MY MOTHER IN FRONT OF HER IN A DIFFERENT LANGUAGE! WILL NEVER PURCHASE AND FURTHER ITEM FROM VERIMARK OR ANY OF ITS 3RD PARTY RESELLERS. WE HAVE A TOBI THAT HAS BEEN REPLACED TWICE WHICH I AM NO JUST GOING TO THROW AWAY SELLING OPEND AND USED GOODS AS NEW IS ONE THING, TREATING PENSIONERS BADLY IS TOTALLY UNACCEPTABLE

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Replies (1)
Verimark
Verimark's reply13 Oct 2020, 11:52
Official
Dear Valued Customer 

 
Thank you for informing us of your disappointing experience with the recent purchase of one of our product 
 
Please accept our sincere apologies for the disappointment and inconvenience caused.
 
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
 
We  have  done  our   investigation  regarding    your  matter  and  the  refund  has  been approved  
  
You are welcome to contact us should you require further information
 
Kind   regards
Verimark team