ML
Michael L
1 reviews | Active since Jan 2020
08 Feb 2023, 11:11
VERIMARK ******** CLIENTS
I bought a vacuum cleaner and within a month and a half, I had problems. I went back and they replaced the drive belt and I had to pay for it. i also noticed that one of the bottom *****s was rusty and once again VERIMARK has turned it around to say it is my fault...
Since then I bought and replaced the "drive belt" in total 4 times and I only have had this product for 8 months. They are still refusing to exchange it or give my money back when they were supposed to do in the first month and a half.
I'll keep on posting the rest of this if VERIMARK keeps on using excuses for blaming the client if the product is defective
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Verimark's replyOfficial
08 Feb 2023, 11:37Dear MichaelThank you for informing us of your disappointing experience with a recent purchase of our Genesis Upright vac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards
Please see below the guidelines that fall within our policies and the CPA. 15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. Please book the vacuum cleaner for assessment/repairs and we will provide you with feedback once received
Kind regards
The Verimark team
Please see below the guidelines that fall within our policies and the CPA. 15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. Please book the vacuum cleaner for assessment/repairs and we will provide you with feedback once received
Kind regards
The Verimark team
Verimark's reply08 Feb 2023, 11:37
Official
Dear MichaelThank you for informing us of your disappointing experience with a recent purchase of our Genesis Upright vac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards
Please see below the guidelines that fall within our policies and the CPA. 15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. Please book the vacuum cleaner for assessment/repairs and we will provide you with feedback once received
Kind regards
The Verimark team
Please see below the guidelines that fall within our policies and the CPA. 15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. Please book the vacuum cleaner for assessment/repairs and we will provide you with feedback once received
Kind regards
The Verimark team