Verimark Riversquare sell Used Products

Item: Verimark
Rating: 1
Author: Kobus S

Bought a Genesis vacuum cleaner from the Riversquare branch. At home discovered the machine does not have a filter. On further examining the machine noticed the back is full of dust.... So bought a new machine in a sealed box that was used already...

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Replies (2)

Verimark's replyOfficial

19 Jun 2020, 07:27

Dear Kobus

Thank you for taking the time to raise your concern

Our sincere apologies for the inconvenience caused in this regard.

This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.

Kind Regards
Verimark team

Verimark's reply19 Jun 2020, 07:27

Official

Verimark's replyOfficial

23 Jun 2020, 07:28

Dear Kobus

Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused
At Verimark customer satisfaction is something that we take very seriously and would never compromise under any circumstance,
We have investigated and found that the store has fully refunded you of your purchase

Please accept our sincerest apologies for the inconvenience caused.

We are happy that your matter has been resolved.

Please feel free to contact us directly should you require any further assistance.

Kind regards,

Verimark Team

Verimark's reply23 Jun 2020, 07:28

Official