Verimark Riverside

I write this report with quite dismay on how i was treated at your store at Verimark Ilanga Mall. Today the 17 of September 2024.

I purchased the Twister in November 2023 and today when i was washing it i realised that the contain has a crack in it. I decided to take it to there where i told them i brought the twister because it has a crack in it. The lady before she even see the crack already told me that i broke it. Which for me is not an appropriate manner to accuse the customer she went on to say she is an expect of identify deliberately broken item in front of her other two colleagues. The lady took the slip and told me that there is nothing they can do. So i told them to keep everything and left the box and the twister and the slip at the store. I want to formally logged a complain in the manner of how i was treated as customer and the way the outcome has been. This brand should be reliable and not giving customers and service in this day and age