1 reviews | Active since Sept 2023
VERIMARK refusing to offer refund for two irons that worked for less than 21 days
on the 1-11-2023 I bought two Irons at Verimark New market in Alberton. One was for myself, the other one was for my daughter as she will be going to varsity in January 2024. Around 30 December 2023 one of them stopped working, it could noy switch on. I opted to use the one I bought for my daughter, that one was worse because it was over heating, burning my wife's expensive dress,
4 January 2024 (within 21 working days) i retuned both irons at the shop where i bought them, they refused to offer me an exchange or refund. They booked them in for repairs.
Both irons were actually never brand new, there are documents inside the boxes showing they were actually repaired in the past.
I sent emails to their customer care. I spoke to Daryl Lawrence and Roselyn Swanepoel, both could not provide an email address of the person dealing with refund or how do I go about getting my money back since they now have both their faulty irons and my money.
I no longer want them as I have already bought good quality ones at their competitors who never hesitates to refund or exchange should their devices happen to be faulty.
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
The store informed us that you bought two irons that were in our Demo sale and you were made aware of this.
We have escalated the matter to the area manager and investigating your query will get back shortly
Regards
The Verimark team
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
The store informed us that you bought two irons that were in our Demo sale and you were made aware of this.
We have escalated the matter to the area manager and investigating your query will get back shortly
Regards
The Verimark team
On the 1st reply you you **** and said someone will contact me oof which it never happened, instead emails were never rep**** to.
Now you say I bought them faulty irons knowingly so. That's another lie.
Now you saying the area manager will contact me, I know for a fact that is another fat lies since I have been bagging Daryl Lawrence and Darryl Swanepoel yo please help me speak to someone to assist. They eventually stopped replying to my emails.
What is so difficult for a person to acknowledge receipt of my email?
How can that be possible that both irons can be faulty and taken for repairs leaving me with nothing to iron?
I have now bought a new one somewhere. So please help process my refund.
On the 1st reply you you **** and said someone will contact me oof which it never happened, instead emails were never rep**** to.
Now you say I bought them faulty irons knowingly so. That's another lie.
Now you saying the area manager will contact me, I know for a fact that is another fat lies since I have been bagging Daryl Lawrence and Darryl Swanepoel yo please help me speak to someone to assist. They eventually stopped replying to my emails.
What is so difficult for a person to acknowledge receipt of my email?
How can that be possible that both irons can be faulty and taken for repairs leaving me with nothing to iron?
I have now bought a new one somewhere. So please help process my refund.
We are returning the units today, the store will call you with an update on your refund query.
Kind regards
The Verimark team
We are returning the units today, the store will call you with an update on your refund query.
Kind regards
The Verimark team