Verimark quality warranty means zilch

<p>I am a 74 year old, who often shops at Mica, Ballito. From Feb 2016, i purchased 4 broom/mop(verimark products from mica). a week ago my daughter took me to the store to return one of these broom/mop, as the handle pulled out during use. i took along one of the receipts i had dated 16/04/2016. </p> <p> </p> <p>this is a common problem with this type of broom/mop - the handle pulls out. as i did have a problem of that sort in march 2016 and mica did change a broom/mop then.</p> <p> </p> <p>the manager asked a salesperson to exchange the boom/mop. the supervisor of the floor, Rajesh(cell: ***), refused to exchange the product saying that verimark only provides a 7 day return on the product. it is nicely printed on the product that there is a 1 year quality warranty. he also phoned the verimark rep, who asked for images and refused to return the product.</p> <p> </p> <p>when the handle pulled out, my daughter tried to tape it to the other part of the handle. they pulled off the tape and said that the product has some rust so it is an old product and verimark would not honour the claim. they also claimed that the broom was faded in colour.</p> <p> </p> <p>daily after use, i rinse the mop and dry it outside in the sun, only in evening is the broom brought into the house, so if it faded in the sun, how am i to blame. i did take a receipt with me to return the broom. i cant link a receipt to a specific broom as there is no bar code or anything of that sort on the broom that ties up with the receipt. however, all my receipts are from feb 2016, and it is within the one year, so what does the quality warranty cover if verimark wont honour my claim! in my opinion the quality warranty means zilch. why are they robbing a pensioner? it is so pathetic! my time was wasted and they made me feel so upset because they said the product is old, when i have purchased these broom/mops from feb 2016 and had receipts for them.</p> <p> </p> <p>i hope other customers will not be cheated this way when they have to ask for a replacement of the product.</p>