JP
Jolene P
1 reviews | Active since Apr 2020
04 Nov 2021, 13:32
VERIMARK PRODUCTS - QUALITY TERRIBLE
I had purchased the Genisis steam cleaner on the 3rd of March 2021 I had only used it twice. When I took it out to use the third time it wouldn't work, the water didn't get hot at all. I took it back to the store where they replaced it with a new one, on the first try the same thing happened, it wouldn't get hot. I then spoke to the Manager who assisted me and said that I could change it for another Verimark product to the same value, I took the Genesis vacuum machine. I had it for about a week before I used it with no problem at all. Halfway through using it the second time the motor started making a funny sound and suction stopped. I tried calling Verimark a few times and both Call Centre and Office numbers do not work. I have lost all faith in a product that is supposed to be of high quality. I have purchased a few items from Verimark where I have had no issues so this is quiet upsetting. I would like Verimark to contact me and return my cash to me as I DO NOT want any of their products
Helpful (0)
Replies (6)0
Replies (6)
Verimark's replyOfficial
04 Nov 2021, 19:08Verimark's reply04 Nov 2021, 19:08
Official
JP
Jolene P's updateReviewer Update
08 Nov 2021, 12:08Hello please let me know when I will be getting a response as I received this response on Thursday and nobody has reached out me.
JP
Jolene P's update08 Nov 2021, 12:08
Reviewer Update
Hello please let me know when I will be getting a response as I received this response on Thursday and nobody has reached out me.
Verimark's replyOfficial
08 Nov 2021, 12:14 Hi Jolene
Please see below guidelines which fall within our policies and the CPA.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Regards,
The Verimark Team
Please see below guidelines which fall within our policies and the CPA.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Regards,
The Verimark Team
Verimark's reply08 Nov 2021, 12:14
Official
Hi Jolene
Please see below guidelines which fall within our policies and the CPA.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Regards,
The Verimark Team
Please see below guidelines which fall within our policies and the CPA.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Regards,
The Verimark Team
JP
Jolene P's updateReviewer Update
08 Nov 2021, 13:17This is ridiculous, why should I get the runaround and be told that I cannot get my money back. I have had to run up and down for the steam cleaner where eventually I was allowed to change my product after the second replacement and now the same thing with the hydrovac. I am not accepting this. If have also copied some complaints about your vacuums online about the same issues image.png 220.28 KBimage.png 43.74 KBimage.png 63.84 KBimage.png 54.31 KB
JP
Jolene P's update08 Nov 2021, 13:17
Reviewer Update
This is ridiculous, why should I get the runaround and be told that I cannot get my money back. I have had to run up and down for the steam cleaner where eventually I was allowed to change my product after the second replacement and now the same thing with the hydrovac. I am not accepting this. If have also copied some complaints about your vacuums online about the same issues image.png 220.28 KBimage.png 43.74 KBimage.png 63.84 KBimage.png 54.31 KB
JP
Jolene P's updateReviewer Update
08 Nov 2021, 13:23I will be taking this matter further with the Office of the Ombudsman.
JP
Jolene P's update08 Nov 2021, 13:23
Reviewer Update
I will be taking this matter further with the Office of the Ombudsman.
JP
Jolene P's updateReviewer Update
08 Nov 2021, 13:34image.png 43.74 KBimage.png 63.84 KBimage.png 63.84 KB
JP
Jolene P's update08 Nov 2021, 13:34
Reviewer Update
image.png 43.74 KBimage.png 63.84 KBimage.png 63.84 KB