Verimark Product Guarantee Trouble

Bought a Genesis Hydrovac Compact on 9 May 2020 with a year guarantee. On 6 May 2021 took machine to Verimark (dealt with Jody) at the K90 centre in Boksburg for repair. Called on 12 May 2021 to find out what is happening with my machine and was advised (Clayton) that my machine would be received back from repairs on 13 May 2021. Called 13 May 2021 to find out what is happening with my machine and was advised (Clayton) that my machine in fact was not sent in for repair until 12 May 2021. My machine has been sitting at the store for a whole week before it was even sent in for repair. I have to wait another week for feedback to find out if the machine has been repaired or if the store has received the machine back from repair.