1 reviews | Active since Oct 2012
Verimark product guarantee
We bought a Hydrovac plus from verimark and as the previous Genesis vacuum cleaner had a problem with its clips witch holds the cleaner together one of the first questions we asked the salesman was, what if these clips break like the previous model?, he ensured us that the unit is better and should the clips break they will replace them. <br> <br> <br> Last month the one clip broke and I went to the Verimark branch to request a new clip, he explained to me that the rep will come and see him the next Wednesday, after 2 weeks of waiting for the clip they finally got me one at a cost of R 75.00. Why should I pay R 75.00 for a clip for the Hydrovac plus witch was bought mid 2014 if their guarantee states that the appliance is guaranteed for 2 years and as they say now only certain parts of the appliance is under the guarantee.<br> <br> <br> <br> I feel that your guarantee statement in your booklet is misleading customers with a false sense of security regarding the quality and purchase of this product.
Thank you for taken the time to raise your concern on Hellopeter.
Verimark guarantees that your unit be free a material or manufacturing defect for the guaranteed period of time. Should there be a defect present, we will gladly repair the product at no charge to you.
As per our telephone conversation, we will be replacing your clips at no charge.
Our sincere apologies for the inconvenience caused.
Verimark Team
Thank you for taken the time to raise your concern on Hellopeter.
Verimark guarantees that your unit be free a material or manufacturing defect for the guaranteed period of time. Should there be a defect present, we will gladly repair the product at no charge to you.
As per our telephone conversation, we will be replacing your clips at no charge.
Our sincere apologies for the inconvenience caused.
Verimark Team