UT
Unathi T

1 reviews | Active since Sept 2011

20 Oct 2023, 18:27

Verimark Product are nonsense

If there was a negative rating, I would give them. Their products are nonsense, they don't last and they know that. They have a clause that says, no refunds. Where have you ever heard of such a nonsense. W bought an Iron on the 28 of September. In October, the iron was over heating. We took it back to Verimark at Wonderpark Pretoria. We were told that we can't get refund, they will fix the iron and it will take 10 days to be ready. We then went back to the store after 10 days. We were told that it actually takes 2 to 3 weeks, but by the time we went there, it was already over 3 weeks. I was then called by a guy from the shop and he told me that the iron will be at the shop by Friday. when my wife went there on Friday she was told by the rude employees that the iron has not arrived. The names of these people are Sebo and Neo.

Verimark is nonsense.

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Replies (2)
Verimark
Verimark's reply23 Oct 2023, 07:40
Official
Good day  Unathi Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers  Please provide the following details:  
  • What  is  the  repair  number  
  • When  did   you hand in your  Genesis  Steam iron
  •  What date did you purchase your unit? 
  • Do you  still  have  the  proof of  purchase
Await your response herein in order to assist you accordingly.  Kind regards Verimark team 
Verimark
Verimark's reply24 Oct 2023, 09:00
Official
 Dear Unathi
We  have   completed  our investigation, your  iron is  ready  for  collection  at  our  Verimark store  in Wonderpark
We are happy that your matter has been resolved. Please feel free to contact us directly should you require any further assistance. 

Kind regards, 
The Verimark team