Verimark Problems With Pot and Pan

18 October 2020, I have complained to Verimark, via Hellopeter that I have been waiting for two months for handles, which I ordered at the N1 City Branch. Also I have voiced my dissatisfaction about a Bastille pot, which has been sent in twice to Verimark. On both occasions, I was informed that the pot was fixed. But it was not. 19 October 2020, I was contacted by Patricia Mohloki, from Verimark, informing me that the handles have been sourced at the Century City branch. She told me that I will be informed, when the handles can be collected at the N1 City branch 23 October, I was telephonically contacted by Silvinu, also from the N1 City branch and was informed that the handle is not available and that the pan needs to be sent to the factory. 27 October, I dropped the pan and pot off, at the Verimark branch N1 City. The pan only needed a bolt-on plastic handle and the pot, besides the inherited problem, was in immaculate condition. 21 November, I made a turn at the branch, enquiring if the handle for my pan has arrived and the pot has been fixed. I was informed it was not. 10 December I got a call from a Verimark lady, informing me that the repair of the pot will cost R650.00. She or nobody else know, where my pan is, or the wear about of the ordered handle. To summarise it. The Pan: “I ordered a handle for my Bastille pan, 8 August 2020. Up until today 10 December 2020, 4 months later, I am still waiting for the handle and also my pan to be returned. The Pot: “The pot, which has been previously sent to Verimark twice and returned to me, as being repaired, is now deemed to be beyond repair, due to user abuse, as the lady put it.” They “kindly” agreed to sell me a new pot for R650. It would appear that the business model from Verimark is as follows: A) Waste the customers time, take as long as possible, until the customer gives up. B) Never honour the written agreement of a lifetime guarantee. The above is a true reflection of the dealings I had with Verimark.