Verimark poor service
Purchased a verimark bauer set in July, the handle from the lid came off and does not want to ***** back on, been running between makro and verimark direct stores because they are asking me to bring in the whole set when just the lid is a defect, secondly they have to book the lid in to assess it, that is just nonsense because they can see the problem and the lid should just be replaced I would never buy a verimark product again, what you see on the adverti*****ts are all lies.
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Replies (2)
Verimark's replyOfficial
14 Oct 2020, 12:43Morning Akshar Thank you for informing us of your disappointing experience with the recent purchase of the Bauer set . Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.We can assure you that our products are manufactured under strict quality control procedures to satisfy
our consumers.
In order to expedite the process could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed us of which store is closest to you I will arrange for this to be done ASAP
We would like to see how we can resolve this matter for you without causing you any further frustrations
Kind RegardsVerimark Team
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.We can assure you that our products are manufactured under strict quality control procedures to satisfy
our consumers.
In order to expedite the process could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed us of which store is closest to you I will arrange for this to be done ASAP
We would like to see how we can resolve this matter for you without causing you any further frustrations
Kind RegardsVerimark Team
Best regards,
Verimark's reply14 Oct 2020, 12:43
Official
Morning Akshar Thank you for informing us of your disappointing experience with the recent purchase of the Bauer set . Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.We can assure you that our products are manufactured under strict quality control procedures to satisfy
our consumers.
In order to expedite the process could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed us of which store is closest to you I will arrange for this to be done ASAP
We would like to see how we can resolve this matter for you without causing you any further frustrations
Kind RegardsVerimark Team
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.We can assure you that our products are manufactured under strict quality control procedures to satisfy
our consumers.
In order to expedite the process could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed us of which store is closest to you I will arrange for this to be done ASAP
We would like to see how we can resolve this matter for you without causing you any further frustrations
Kind RegardsVerimark Team
Best regards,
's updateReviewer Update
14 Oct 2020, 14:30Hi Verimark Team
Thank you for getting back to me I appreciate it
I dropped it off at Makro Cornubia yesterday (14/10/2020)
They said they will book it in at Verimark however if you could follow up with it and fast track this I would really appreciate it
The booking number/reference Makro gave to me is ***, hope this helps
Keep me posted
Thanks
Thank you for getting back to me I appreciate it
I dropped it off at Makro Cornubia yesterday (14/10/2020)
They said they will book it in at Verimark however if you could follow up with it and fast track this I would really appreciate it
The booking number/reference Makro gave to me is ***, hope this helps
Keep me posted
Thanks
's update14 Oct 2020, 14:30
Reviewer Update
Hi Verimark Team
Thank you for getting back to me I appreciate it
I dropped it off at Makro Cornubia yesterday (14/10/2020)
They said they will book it in at Verimark however if you could follow up with it and fast track this I would really appreciate it
The booking number/reference Makro gave to me is ***, hope this helps
Keep me posted
Thanks
Thank you for getting back to me I appreciate it
I dropped it off at Makro Cornubia yesterday (14/10/2020)
They said they will book it in at Verimark however if you could follow up with it and fast track this I would really appreciate it
The booking number/reference Makro gave to me is ***, hope this helps
Keep me posted
Thanks