VERIMARK POOR QUALITY PRODUCT

I purchased a Genesis 10 in 1 steam cleaner. When using the product for the first time, I had to send it in for repairs in November 2015. I subsequently packed it away and upon removing it for cleaning earlier in 2017 , I found it did not work again. I sent it in to Verimark for another look and was requested to pay a fee for repairs to the pump again.

I disputed this charge and requested a full report on the problem which was not fixed properly the first time.

The attached response was provided:

"Dear Valued customer

I trust t you are well

We have done an assessment, please see below our findings.

First repair:

Steamer was booked in 09/12/2015 unit was under guarantee

· Pump Faulty / Faulty

· Heating Element /Faulty

· Under guarantee

Second Repair

Unit booked 06/10/2017 unit outside guarantee

· Pump /Not working

· Outside guarantee

The Steamer is already outside the one year guarantee but has been in for repairs once within that year

Verimark offers a three month guarantee on any repairs, as regulated by the CPA

Kind regards Patricia Mohloki"

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I cannot accept a product which has been a problem from the beginning and require a full refund.

Thank you.

Yours faithfully Nimi Jugnarain Tel **********