RH
Ricardo H
1 reviews | Active since Sept 2020
26 Feb 2022, 21:12
Verimark poor after service
Bought a floorwiz mop in November. The sales lady told my wife it has a 1 year guarantee. The mop gave us problems since day one. We returned it today just to be told only certain parts are guaranteed. We have to replace the parts ourselves since a certain part is chipped and according to the sales people it was our fault. So we decided to just leave the R499 worthless mop with the slip in the shop as a matter of principle. Since we did not want anything for free, just a working product that we paid for. Please feel free to collect it from your sales people at Game Kimberley. I will make an effort to ensure that I share this with as many friends and family as possible. No more Verimark products for us. ***
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Replies (2)
Verimark's replyOfficial
28 Feb 2022, 08:16Verimark's reply28 Feb 2022, 08:16
Official
Verimark's replyOfficial
01 Mar 2022, 13:57 Dear Ricado
Thank you for informing us of your disappointing experience with a recent purchase of our one of our products , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the customer care .
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our one of our products , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the customer care .
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Verimark's reply01 Mar 2022, 13:57
Official
Dear Ricado
Thank you for informing us of your disappointing experience with a recent purchase of our one of our products , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the customer care .
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our one of our products , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the customer care .
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team