Verimark Poor

I got the Genisis Cyclovac as a wedding gift in sept 2019 , started using the for the first time in Dec 2019 and then a second time in March 2020. The second time i used the cyclovac the Machine was spitting flames at the back then Lockdown happened. i took the Cyclovac back in June, i was told a receipt was need which i didn't have at the time, August i took the machine back to Builders and they booked the cyclovac for repairs. 3 weeks into the repairs i got a call from Verimark telling me that i needed to pay R160.00 for a new filter and to replace a broken brush. I asked the Agent why the filter needed to be replaced after 2 uses?and the broken brush was between builders and Verimark there was nothing broken when i took the machine at builder. Agent then said to me she will send me pictures of the broken brush, the pictures came and nothing was broken she then changed her statement and said the brush was loose and not broken. I then asked why should i pay for a manufacture issue? she then said she would sent the machine to the store, that was 3 weeks ago . I went to Builders on the 10th of october and I was told that Verimark did not deliver the Machine and i should go to Verimark and pick up the Machine from there. I then When to Verimark. When i got to Verimark it was poor service all the way 1. Prince had no sense of Urgency he was dragging his feet the entire time we kept asking for feedback. 2.The assistance Manager came into the Demo shop with a group of friends, the group chat was so hot and so loud we had to wait for them to pause to get assistance from her. 3The dispatch Thabo was called and he said that the the Machine was delivered and he didn't want to get involved. Prince then took my details and promise to call me back