VERIMARK ONLINE SHOPPING AND CUSTOMER CARE SERVICE NEEDS SOME PANEL BEATING

Online store , is user friendly and convienient but tracking order via your online account is useless, only details standard delivery time frames and, doesnt track at all! Customer Care service is complete disaster! 'Took me 3 days to reach someone, apparently there is only 1 lady in thier team who can help customers track online orders? 1 LADY FOR ALL OF SOUTH YOUR AFRICAN CUSTOMERS orders? WOW!!!! I eventually told the lady at reception that if someone didnt contact me today i will reverse payment , then Bingo! sales lady sent me a mail a minute later. The mail was to ask me to do thier job and track parcel myself - she only gave me way will number and contact number of couier service. Very disappointed,Customers are not ORDER NUMBERS!!!!!

Tracking should be are simple , fast and easy as paying on the website!!