Verimark: "Not honouring their lifetime guarantees on products. Poor customer service. Poor Customer Experience.

Verimark: "Not honouring their lifetime guarantees on products. Poor customer service. Poor Customer Experience.

Mid november, I attempted to return my Bauer Pan for re-coating at Verimark. I was turned away (with my pan which they did not even book in for the guarantee/ re-coating) and rudely told they cannot help me until they have in stock a re-coated pan the same size as mine. Same story in December and January when I went in store. How long must one wait? Is there a system? Perhaps there are no re-coated pans in stock to exchange because Verimark are sending people home with their products and breaking the supply chain. Just honour your guarantees that you advertise and the service that I paid for.