gM
glory M
1 reviews | Active since Jun 2017
26 Sept 2020, 23:40
Verimark Miss belt Issa no
Bought a belt last week Saturday last week this Miss belt waist trainer with few days was having bruises and felt uncomfortable. Went to give details about the belt I was asked to try it another way around. After a day went back to say I want to return n get something different, was told we don't exchange under garments for hygiene purposes. But wen u get to the store they use one belt for people to try out without steaming it. The most uncomfortable waist trainer I ever used, they lost a customer I'll never buy anything under them. Poor customer service even their customer care
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Verimark's replyOfficial
28 Sept 2020, 08:56Good day Glory
Thank you for contacting Verimark. The Miss Belt is sold as underwear and therefore cannot be exchanged or refunded as per the below. If you had a defective item within the 15 days – we could exchange the item. However this item carries no returns, exchanges or refunds.
This item is sold as a waist trainer and needs to be used consistently to achieve results.
You are more than welcome to contact us should you require further information or assistance.
Your rights regarding the CPA15 days exchange or refund policy:
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, retuned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Are any goods excluded from the 15 day exchange or refund policy?
Yes, there are a few exceptions. The goods we exclude from the 15 day return policy are:
· swimwear, underwear, shavers, toothbrushes and other personal care items.
· Software, CD’s, DVD’s and pre-recorded videos are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team
Thank you for contacting Verimark. The Miss Belt is sold as underwear and therefore cannot be exchanged or refunded as per the below. If you had a defective item within the 15 days – we could exchange the item. However this item carries no returns, exchanges or refunds.
This item is sold as a waist trainer and needs to be used consistently to achieve results.
You are more than welcome to contact us should you require further information or assistance.
Your rights regarding the CPA15 days exchange or refund policy:
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, retuned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Are any goods excluded from the 15 day exchange or refund policy?
Yes, there are a few exceptions. The goods we exclude from the 15 day return policy are:
· swimwear, underwear, shavers, toothbrushes and other personal care items.
· Software, CD’s, DVD’s and pre-recorded videos are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team
Verimark's reply28 Sept 2020, 08:56
Official
Good day Glory
Thank you for contacting Verimark. The Miss Belt is sold as underwear and therefore cannot be exchanged or refunded as per the below. If you had a defective item within the 15 days – we could exchange the item. However this item carries no returns, exchanges or refunds.
This item is sold as a waist trainer and needs to be used consistently to achieve results.
You are more than welcome to contact us should you require further information or assistance.
Your rights regarding the CPA15 days exchange or refund policy:
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, retuned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Are any goods excluded from the 15 day exchange or refund policy?
Yes, there are a few exceptions. The goods we exclude from the 15 day return policy are:
· swimwear, underwear, shavers, toothbrushes and other personal care items.
· Software, CD’s, DVD’s and pre-recorded videos are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team
Thank you for contacting Verimark. The Miss Belt is sold as underwear and therefore cannot be exchanged or refunded as per the below. If you had a defective item within the 15 days – we could exchange the item. However this item carries no returns, exchanges or refunds.
This item is sold as a waist trainer and needs to be used consistently to achieve results.
You are more than welcome to contact us should you require further information or assistance.
Your rights regarding the CPA15 days exchange or refund policy:
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, retuned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Are any goods excluded from the 15 day exchange or refund policy?
Yes, there are a few exceptions. The goods we exclude from the 15 day return policy are:
· swimwear, underwear, shavers, toothbrushes and other personal care items.
· Software, CD’s, DVD’s and pre-recorded videos are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team