Verimark Menlyn and Head Office disappointment

We bought a Genesis Rolling Airfryer from Menlyn Verimark in April 2023. This product is advertised as carrying a 2 year Quality Guarantee. Although properly and infrequently used, the teflon coating started rusting from the metal stand inside and also peeling thereafter. An in-store product complaint was lodged to Head Office in June 2024. No response was received whatsoever. The deterioration of the teflon got far worse thereby posing a serious health risk. On enquiry, Head Office requested that we hand in the product for Supplier assessment. Our perfectly looked after product, still inside its original packaging, was handed in in November 2024. Fast forward to March 2025, the defective product was repaired/replaced under guarantee and was ready for collection. We only found this out after yet another e-mail to Verimark Head Office. We went to fetch our Airfryer this evening, only to find a severely scratched product which, like the defective teflon, we are just not interested in taking back home and displaying in our kitchen at all. We have taken photos in support of this As we belief that this sub-standard teflon product poses a serious health risk, our initial request was for a refund, but this was not even considered by Verimark. Online shopping indicates that this product has been discontinued. Our enquiry on this yielded no response. 5 months later, we are still without the Airfryer and am very disappointed and frustrated with the exceptionally poor service received all along and the non- interest in addressing our fair request. We will certainly not be buying another Verimark product ever!