Verimark Maxxus Climber Defective

I bought this Maxxus Climber at Verimark Festival Mall on the 07th February 2019. After using it for two weeks for 20 to 30 minutes per session, the roller-guides on the right hand side stopped functioning. The vertical steel bars started rubbing against each other rendering the climber unusable as smooth climbing was no longer possible; the left hand side worked perfectly with the roller-guides moving to a touch of a finger. I took it back to the store and they assembled and tested it, it was not functioning; after a long argument they agreed to replace the machine as they initially wanted to send it in for repairs within the 15 days of buying the thing. The replacement machine has the same problem after a few sessions over the past two months, the machine is just not durable for the purpose it was advertised and I am using. The right hand side roller-guides are stuck again and the machine cannot be used, note that I even reduced my sessions and time to 10 minutes and not more than twice a week; which is a waste of my time. I went back to the store to report it and the Store Manager told me to bring it so that it can be taken in for repairs. Firstly, it is not convenient to take it in due to my small car; it is difficult to fit in; I have to disassemble the whole thing. Secondly, it is pretty heavy to carry.

I no longer wish to own this machine as it does not meet my requirements, and clearly is not useable and durable for a reasonable period of time as stipulated in the Consumer Protection Act which governs this transaction and stated by the Ombud. In line with section 56 (2) of the aforementioned Act, which states that as a consumer I can return the goods within six months if the goods fail to satisfy my requirements. Further, the supplier to, at the direction of the consumer, either repairs the goods or refunds the consumer the price paid for the goods. On the basis that this is the second occurrence (two brand new machines) within such a short period, I hereby request a refund as I have no guarantee that the repairs will hold or a replacement will be usable for a reasonable period of time going forward. Please look into this and revert.