Verimark & Makro service sucks!

Item: Verimark
Rating: 1
Author: Shanaaz A

Dec 2019, I purchased a Genesis Vacuum Cleaner from Verimark in the Makro Centurion store. After just a few months the motor smells like burn (probably used it 3 times), took it to Makro (March 2020) for repairs, came from repairs (July 2020), a few months later after just using it once, it smells like burn & its making a funny sound (Dec 2020) - now they want me to pay for the repairs!!! And the only reason why I bought it was because my mom bought one but she's also experiencing the "burn" smell!!!...worst product ever!!!

Helpful (0)

Replies (5)

Verimark's replyOfficial

22 Feb 2021, 15:04

Dear Shanaaz

Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Vacuum cleaner , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee

Proof of purchase required.
This is a satisfactory guarantee we offer our customer.
When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline was missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)

Repairs

Within 6 months from purchase date
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer has the option of Repair, Exchange or Refund.
In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
Outside the first 6 months from purchase date but within the guarantee period
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer only has the option of Repair.
The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.

Kind regards

Verimark's reply22 Feb 2021, 15:04

Official

Proof of purchase required.
This is a satisfactory guarantee we offer our customer.
When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline was missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)

Repairs

Within 6 months from purchase date
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer has the option of Repair, Exchange or Refund.
In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
Outside the first 6 months from purchase date but within the guarantee period
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer only has the option of Repair.
The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.

Kind regards

Shanaaz A's updateReviewer Update

24 Feb 2021, 09:59

This is not resolving my problem - I do not want this machine, I would like my money back please. The few times I used it, it was smelling like it was going to burn out even sounded like it was about to explode, I am too afraid to use it & this after it came back from 4 months of repairs!

Shanaaz A's update24 Feb 2021, 09:59

Reviewer Update

Verimark's replyOfficial

24 Feb 2021, 10:37

Hi Shanaaz

Thank you for your reply
Can you kindly send us the repairs/reference numbers to investigate as to what happened

Kind regards
Verimark team

Verimark's reply24 Feb 2021, 10:37

Official

Hi Shanaaz

Thank you for your reply
Can you kindly send us the repairs/reference numbers to investigate as to what happened

Kind regards
Verimark team

Shanaaz A's updateReviewer Update

24 Feb 2021, 16:29

Hi
*** & ***

Shanaaz A's update24 Feb 2021, 16:29

Reviewer Update

Hi
*** & ***

Verimark's replyOfficial

25 Mar 2021, 16:03

Hi Shanaaz
We are unable to see the repair number you have supp****
Please note that you vacuum cleaner is outside guarantee therefore we unable to assist you with your request of a refund, however we are able to assess your unit and provide with feedback
Regards
Verimark team

Verimark's reply25 Mar 2021, 16:03

Official