lJ
lorraine J
1 reviews | Active since Mar 2024
11 Mar 2024, 09:37
verimark loves unhappy customers
I handed in my vacummcleaner in on 27dec 2023 for a service, got it back end of january. I have a missing ***** handle. They also replaced my rotation brush, so they say, but I would like my old brush back, as the brush wasn't a warranty claim. Ive sent many emails asking to be assisted, but up untill now, 11 march, no one can tell me how they can help me, I can't use my machine without the handle, and if I had to pay for a new brush, I expect the old one to be returned with the machine, according to me it is theft to keep items of customers you pay for
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Replies (4)
Verimark's replyOfficial
11 Mar 2024, 09:51Dear Lorraine Jooste Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused, Kindly note that we have planned with the Secunnda store to assist you with a handle and the ***** that is missing, you can visit the store anytime convenient for you.Should you require any further assistance, please get in touch with our Customer Care Department on ***and one of our friendly consultants will be able to assist. Regards
The Verimark team
The Verimark team
Verimark's reply11 Mar 2024, 09:51
Official
Dear Lorraine Jooste Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused, Kindly note that we have planned with the Secunnda store to assist you with a handle and the ***** that is missing, you can visit the store anytime convenient for you.Should you require any further assistance, please get in touch with our Customer Care Department on ***and one of our friendly consultants will be able to assist. Regards
The Verimark team
The Verimark team
lJ
lorraine J's updateReviewer Update
11 Mar 2024, 10:20and the brush? where is my rotation brush?
lJ
lorraine J's update11 Mar 2024, 10:20
Reviewer Update
and the brush? where is my rotation brush?
lJ
lorraine J's updateReviewer Update
12 Mar 2024, 13:33Once again I have to express my unhappyness with verimark, I've clearly explained my problem, and they are only willing to replace the handle and *****, why the handle needs to be replaced I do not know, as I am only missing the *****. but the brush is still an issue for me, if my brush was replaced, where is the old brush I ask, discarded, so they say, but how do I know that the brush has been replaced on my machine and the old one discarded? once again, it is theft to keep something I've paid for. What garrantee do I have that this is a new brush, if according to me the brush I sent the machine in with was working fine?
lJ
lorraine J's update12 Mar 2024, 13:33
Reviewer Update
Once again I have to express my unhappyness with verimark, I've clearly explained my problem, and they are only willing to replace the handle and *****, why the handle needs to be replaced I do not know, as I am only missing the *****. but the brush is still an issue for me, if my brush was replaced, where is the old brush I ask, discarded, so they say, but how do I know that the brush has been replaced on my machine and the old one discarded? once again, it is theft to keep something I've paid for. What garrantee do I have that this is a new brush, if according to me the brush I sent the machine in with was working fine?
Verimark's replyOfficial
13 Mar 2024, 08:10Good Day Lorraine Jooste
Thank you for your message
Please refer to our email correspondence for further assistance
The Verimark team
Thank you for your message
Please refer to our email correspondence for further assistance
The Verimark team
Verimark's reply13 Mar 2024, 08:10
Official
Good Day Lorraine Jooste
Thank you for your message
Please refer to our email correspondence for further assistance
The Verimark team
Thank you for your message
Please refer to our email correspondence for further assistance
The Verimark team