LJvR
Luwaney Janse van Rensburg
1 reviews | Active since Oct 2020
13 Oct 2020, 10:36
Verimark: Little to none customer service.
By the end of this week, 17/10, it will be exactly a month since I booked my Hydrovac Compact in for repairs. I haven't heard anything since... The Verimark store where I gave it in isn't of any help. I am very reliant on my machine. This is unacceptable. Don't expect any business from me in the future.
Helpful (0)
Replies (4)0
Replies (4)
Verimark's replyOfficial
13 Oct 2020, 10:59Dear Luwaney
Thank you for informing us of your disappointing experience with our customer service from one of our stores Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
What was the repair number
What date did you take your vacuum cleaner for repairs
Which retail store you took your vacuum cleaner for repairs
Do you still have the proof of purchase
Await your response herein in order to assist you accordingly Kind RegardsVerimark team
Thank you for informing us of your disappointing experience with our customer service from one of our stores Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
What was the repair number
What date did you take your vacuum cleaner for repairs
Which retail store you took your vacuum cleaner for repairs
Do you still have the proof of purchase
Await your response herein in order to assist you accordingly Kind RegardsVerimark team
Verimark's reply13 Oct 2020, 10:59
Official
Dear Luwaney
Thank you for informing us of your disappointing experience with our customer service from one of our stores Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
What was the repair number
What date did you take your vacuum cleaner for repairs
Which retail store you took your vacuum cleaner for repairs
Do you still have the proof of purchase
Await your response herein in order to assist you accordingly Kind RegardsVerimark team
Thank you for informing us of your disappointing experience with our customer service from one of our stores Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
What was the repair number
What date did you take your vacuum cleaner for repairs
Which retail store you took your vacuum cleaner for repairs
Do you still have the proof of purchase
Await your response herein in order to assist you accordingly Kind RegardsVerimark team
LJvR
Luwaney Janse van Rensburg's updateReviewer Update
13 Oct 2020, 11:27This is the second time I am writing about my dissatisfaction, as nothing came of the first time...
Repair number: -
Date given in for repairs: 17/09/2020
Serial number: 80GCO
Store: Mooi River Mall, Potchefstroom.
Proof of purchase: Yes
Repair number: -
Date given in for repairs: 17/09/2020
Serial number: 80GCO
Store: Mooi River Mall, Potchefstroom.
Proof of purchase: Yes
LJvR
Luwaney Janse van Rensburg's update13 Oct 2020, 11:27
Reviewer Update
This is the second time I am writing about my dissatisfaction, as nothing came of the first time...
Repair number: -
Date given in for repairs: 17/09/2020
Serial number: 80GCO
Store: Mooi River Mall, Potchefstroom.
Proof of purchase: Yes
Repair number: -
Date given in for repairs: 17/09/2020
Serial number: 80GCO
Store: Mooi River Mall, Potchefstroom.
Proof of purchase: Yes
Verimark's replyOfficial
13 Oct 2020, 11:58Good day Luwaney
Thank you for your reply
Please refer to our response on the 02/10/2020
Can you kindly send us the repair number or the red number on the reception form to investigate
Await your reply in order for us to assist you accordingly
Kind regards
Verimark team
Thank you for your reply
Please refer to our response on the 02/10/2020
Can you kindly send us the repair number or the red number on the reception form to investigate
Await your reply in order for us to assist you accordingly
Kind regards
Verimark team
Verimark's reply13 Oct 2020, 11:58
Official
Good day Luwaney
Thank you for your reply
Please refer to our response on the 02/10/2020
Can you kindly send us the repair number or the red number on the reception form to investigate
Await your reply in order for us to assist you accordingly
Kind regards
Verimark team
Thank you for your reply
Please refer to our response on the 02/10/2020
Can you kindly send us the repair number or the red number on the reception form to investigate
Await your reply in order for us to assist you accordingly
Kind regards
Verimark team
LJvR
Luwaney Janse van Rensburg's updateReviewer Update
17 Oct 2020, 19:1985728
Please see the attached photos in public comments
Please see the attached photos in public comments
LJvR
Luwaney Janse van Rensburg's update17 Oct 2020, 19:19
Reviewer Update
85728
Please see the attached photos in public comments
Please see the attached photos in public comments