sP
sara P

1 reviews | Active since Apr 2015

10 Aug 2023, 22:44

Verimark is useless. Stay away from their products.

You have the worst customer care!!!!

I went to gateway today to return mop that was barely a month old and very faulty.

The manager at gateway Akshay, tested it and found it to be faulty.

He exchanged mop for a new unit as they refused me a refund.

I came home and immediately decided to test it.

What a disappointment and a waste of my time.

The new one is even worse. It doesn’t spin at all!!!!

I am utterly frustrated and at my wits end!!!!!

This was my third trip to gateway verimark regarding this spin mop.

Each trip was over 30 kms away.

I would like a refund as all the mops are horrible. I paid R500.

Verimark is useless.

0
Replies (5)
sP
sara P's update11 Aug 2023, 07:30
Reviewer Update
I need a mop very urgently. I am now going to purchase one from takealot for next day delivery. At least they have excellent customer care and deliver and pick up when there are issues. I really have no time and energy to run up and down complaining about this stupid mop. Just do the right thing and refund me!!!!!!!
sP
sara P's update11 Aug 2023, 07:32
Reviewer Update
The mop i am complaining about was received yesterday and is not spinning properly. A brand new unit!!!!!!!!
Verimark
Verimark's reply11 Aug 2023, 07:52
Official
 Dear   Sara
Thank you for taking the time to raise your concern 
Our sincere apologies for the inconvenience caused in this regard. 
We are  currently  investigating  your  matter and will  revert  back ASAP
Kind Regards
Verimark team 
Verimark
Verimark's reply28 Aug 2023, 13:23
Official
Dear SaraThank you for bringing your concern to our attention. Please accept our sincerest apologies for the inconvenience caused. We are happy that your matter has been resolved.Please feel free to contact us directly should you require any further assistance.Kind regards,Verimark Team